CALL CENTRE SALES CONSULTANT

Position Summary

We are seeking a motivated and results-driven Telesales Consultant to join our team. As a Telesales Consultant, you will be responsible for advising and selling various insurance products to new and existing customers. Your role will involve assessing customer needs, recommending appropriate insurance plans, and ensuring an exceptional customer experience. You will play a key role in helping clients understand their insurance options and secure the best coverage to meet their individual needs.

Duties And Responsibilities

1. Sales and Customer Service:
   1. Actively seek out new sales opportunities through cold calling.
   2. Engage with clients to understand their needs and recommend suitable insurance products (life, health, home, auto, etc.).
   3. Provide clear and detailed explanations of insurance coverage, benefits, and premiums to customers.
   4. Build and maintain strong, long-lasting relationships with clients.
   5. Follow up with prospective clients to close sales and achieve sales targets.
2. Customer Needs Assessment:
   1. Conduct thorough consultations with clients to determine their needs and tailor insurance solutions that meet their financial goals.
   2. Provide guidance and recommendations on different insurance options to ensure clients make informed decisions.
3. Achieving Sales Targets:
   1. Meet or exceed monthly and annual sales targets as set by the Sales Manager.
   2. Track sales performance and maintain a sales pipeline using CRM.

Qualifications

1. Education:
   1. Minimum SPM, diploma or equivalent (Bachelor’s degree in business, finance, or related field is a plus).
2. Experience:
   1. Proven experience in sales, preferably in the insurance industry.
   2. Experience in customer service or sales consulting is desirable.
3. Skills:
   1. Strong interpersonal and communication skills, with the ability to build rapport with clients.
   2. Goal-oriented with a track record of achieving or exceeding sales targets.
   3. Good understanding of insurance products and their benefits.
   4. Proficiency in Microsoft Office Suite and CRM software.
   5. Ability to work independently and as part of a team.

Personal Attributes

1. Motivated, self-driven, and results-oriented with a strong desire to succeed.
2. Excellent problem-solving skills and ability to think critically.
3. High level of professionalism and integrity in dealing with clients.
4. Ability to work in a fast-paced environment and manage multiple priorities.