Call center Service Coordinator -SEA

Danaher Corporation; Kuala Lumpur; Remote; MYR 40,000 - 60,000; Full time

Job summary

A global healthcare diagnostics company is looking for a Call Center Service Coordinator for their operations in Southeast Asia, specifically in Malaysia. The ideal candidate will coordinate service activities, manage client inquiries, and maintain documentation. The role requires a degree in Business Administration or Engineering and at least three years of relevant experience. This position offers the flexibility of remote work, fostering a sustainable work environment.

Benefits

Flexible working arrangements

Opportunities for career advancement

Qualifications

• At least 3 years’ experience in the same capacity in an international organization.
• Ability to evaluate and prioritize clients’ needs based on urgency and impact.

Responsibilities

• Coordinate various services activities to ensure comprehensive support to clients.
• Identify and connect clients with our Service team and resources.
• Maintain accurate records of Service Contracts and Inventory management system.

Skills

Client needs evaluation

Prioritization of tasks

Education

Degree or equivalent in Business Administration/Engineering

Job description

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Call Center Service Coordinator -SEAS for Beckman Coulter Diagnostics is responsible to address customer’s concern with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia).

This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the SEA Call Center Team report to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on.

In this role, you will have the opportunity to:

• Service Integration: Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients.

• Resource Management: Identify and connect clients with our Service team and resources to meet their needs.

• Documentation and Reporting: Maintain accurate records of Service Contracts, Channel Partners inquires, and Inventory management system

• The essential requirements of the job include:

• Education – Degree or equivalent in Business Administration/Engineering

• Experience – At least 3 years’ experience in the same capacity in an international organization

• Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com .