Call Center Representative

Tecnoprism Pvt Ltd; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Cyberjaya is looking for candidates for a role that involves validating, documentation, and KYC without requiring specific industry experience. Freshers and experienced professionals are welcome, with clear expectations on productivity and adherence to SOPs for routine tasks.

Qualifications

• Proficiency in Mandarin and conversational English.
• No specific domain/industry experience required.
• Ability to meet productivity targets and follow SOPs.

Responsibilities

• Meets predetermined productivity targets and quality standards.
• Follows clear instructions and workflows.
• Participates in performance improvement plans.

Skills

Validating

KYC

Critical thinker

Documentation & verification

Detail oriented

Reading & writing capability

Job description

Language: Mandarin proficiency + English (Conversational)

Location: WFO in Cyberjaya

Address: Tech Mahindra ICT Services, i Tech Tower, Jalan Impact Cyberjaya, 63000, Selangor

Shifts: Between 7 AM to 4 PM, 4 PM to 1 AM (2 shifts), shift allowance for afternoon shift provided

Working days: Monday to Sunday (weekly 2 days off)

Eligibility: Freshers from any background/Experienced professionals

No specific domain/Industry experience required

Hiring Requirements:

• Validating
• KYC
• Critical thinker
• Documentation & verification
• Detail oriented
• Non-voice
• Reading & writing capability

Roles & responsibilities:

• Meets predetermined and assigned productivity targets and quality standards.
• Understanding of assigned Unit of work in the investigation process.
• Follows clear instructions, SOP’s and workflows of each segmented task of our investigations process.
• Leverages appropriate operational tools and applications to find the data.
• Ability to successfully navigate websites.
• Understands and adheres to workflow directions.
• Participate in performance improvement plans for self- development.
• Performs a variety of routine standard tasks