Call Center Operator

Adil Permata Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Adil Permata Sdn Bhd is seeking a Call Centre professional for the RTS Link Johor Bahru - Singapore project. This role involves responding to public inquiries and complaints, ensuring quality communication and efficient complaint handling. Ideal candidates should possess a diploma and strong communication skills in both Bahasa Malaysia and English.

Qualifications

• Excellent verbal and written communication skills in Bahasa Malaysia and English.
• Minimum Diploma in any field.

Responsibilities

• Respond to public inquiries and complaints regarding the RTS Link project.
• Collaborate with the PR Team and manage complaint systems.
• Provide training and performance reviews for call center agents.

Skills

Communication skills

Active listening

Education

Diploma in any field

Job description

Adil Permata Sdn Bhd (APSB) is one of the appointed contractors by Malaysia Rapid Transit System (MRTS) Sdn Bhd to run the construction of the Rapid Transit System (RTS) Link Johor Bahru - Singapore project.

The RTS Link is a 4km shuttle service between Malaysia at Bukit Chagar, Johor Bahru and Singapore at Woodlands North station.

This role is to assist in taking calls/enquiries from the public regarding the ongoing RTS Link project in Johor Bahru which operates 24 hours daily on shift basis. Responsibilities, working shifts and qualifications for the position are stated as below:

Responsibilities

To take calls from public/complainant, answering questions and also addressing any concerns they may have.

To work closely with PR HOD, Call Centre Officer and also PR Team on any issues regarding received complaints.

To familiar with overall alignment of the RTS Link Project in Johor Bahru.

To familiar with the KPI given on any type of complaints.

To fully utilised and mastering the Complaint & Feedback Management System (CFMS).

To be on standby mode based on shift/working hours.

To ensure on calling PR Team first if any complaints occurred during night time (11pm onwards).

To help on administration works as requested (if any)

Take any complaint/enquiry from calls and provide accurate, satisfactory answers to their queries and concerns

Collaborate with other call center professionals to improve customer service

Great active listening skills

Call Centre Team Leaders have the enviable task of trying to improve the performance of each individual employee to help meet the organisation’s goals and complete a range of administration and management tasks.

To provide training, coaching and performance review among the call centre agent.

Working Shifts

8-hour shift per day with 2 days off each week.

Qualifications

Excellent verbal and written communication skills in Bahasa Malaysia and English.

Minimum Diploma in any field.

If interested, please submit your updated resume/CV and relevant certificates to [e-mail].

Only shortlisted candidates will be contacted. Thank you.