Cafe Supervisor - Tin Village Mall

The Coffee Bean & Tea Leaf; Perak; On-site; MYR 27,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Job summary

The Coffee Bean & Tea Leaf in Malaysia is seeking a Café Supervisor to oversee Brew Crews, ensure quality service, and enforce SOPs in the absence of the Café Manager. You will develop staff, manage store operations, and uphold product standards to deliver world-class coffee and tea experiences.

Role offers a clear path through our Barista Academy with opportunities for career progression, performance bonuses, and staff benefits. Pay up to RM2,900 monthly.

Qualifications

• Diploma in any related field is required.
• Good analytical skills and problem-solving abilities.
• Team player with leadership and interpersonal skills.
• Articulate and able to communicate effectively.
• Able to adapt to organizational changes and work under pressure.
• Responsible, reliable, independent with a sense of urgency.

Responsibilities

• Sales and customer service to maintain a profitable, reputable café.
• Store operations, inventory, and opening/closing duties.
• Employee development and training of Brew Crews.
• Maintain product knowledge and ensure consistent quality.
• Store presentation and adherence to SOPs for drinks and food.

Skills

Analytical skills

Leadership

Team player

Communication

Adaptability

Interpersonal skills

Education

Diploma in related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

We are seeking friendly, curious, and collaborative Café Supervisors, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the Café Manager. The Café Supervisor will fulfil any other duties assigned by the Café Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner.

As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

In this role, you will:

1. Sales and Customers Service

Maintains a profitable reputable café, that is:

• Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

2. Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

3. Employee Development

Motivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.

So as to develop and motivate our employees.

4. Product Knowledge

Delivers consistent quality products, that is:

• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintains the highest quality, consistent product standards.
• Oversees drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation

Maintains a comfortable, conducive outlet by:

• Follows guidelines on music.
• Keeps all tables cleared of trays and used utensil or cups.
• Keeps all floors dry & free of litter.
• Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

• Diploma in any related field
• Good analytical skills
• A team player with good leadership and interpersonal skills
• Articulate and able to communicate effectively across all functions and levels
• Able to adapt to organizational changes and able to work under pressure
• Responsible, reliable, independent and has a sense of urgency

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development PlansMedical benefits

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS- We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Application Question(s):

• Notice period / Earliest date to start work (*MUST answer)

Job Type: Full-time

Pay: Up to RM2,900.00 per month

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave