Cafe Supervisor - Centrum Cameron Highlands

The Coffee Bean & Tea Leaf; Brinchang; On-site; MYR 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Job summary

The Coffee Bean & Tea Leaf in Cameron Highlands, Pahang, is seeking a friendly Café Supervisor to lead the Brew Crews and uphold service and product quality. You will supervise daily store operations and support the Café Manager with promotions and training.

This full-time position offers Barista Academy development, health insurance, and growth opportunities. Salary is up to RM2,900 per month with maternity and parental leave benefits, plus promotion opportunities in a supportive team

Qualifications

• Diploma in any related field.
• Ability to lead a team and communicate across functions.
• Strong analytical and interpersonal skills.

Responsibilities

• Oversee Brew Crew, ensure quality service and products.
• Assist Café/Assistant Manager in planning sales promotions.
• Perform opening and closing duties and stock management.
• Train new employees and lead by example.
• Maintain store presentation and safety SOPs.

Skills

Good analytical skills

Team player

Leadership

Interpersonal skills

Communication

Education

Diploma in any related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Cafe Supervisor - Centrum Cameron Highlands

The Coffee Bean & Tea Leaf – Cameron Highlands, Pahang

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew!

We are seeking friendly, curious, and collaborative Café Supervisors, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the Café Manager. The Café Supervisor will fulfil any other duties assigned by the Café Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner.

As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

In this role, you will:

Sales and Customers Service

• Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.

Store Operations

• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.

Employee Development

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.

Product Knowledge

• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintains the highest quality, consistent product standards.
• Oversees drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

Store Presentation

• Follows guidelines on music.
• Keeps all tables cleared of trays and used utensil or cups.
• Keeps all floors dry & free of litter.
• Maintains a clean, well-merchandised café.

• Diploma in any related field
• Good analytical skills
• A team player with good leadership and interpersonal skills
• Articulate and able to communicate effectively across all functions and levels
• Able to adapt to organizational changes and able to work under pressure
• Responsible, reliable, independent and has a sense of urgency

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Medical benefits

We believe in the fundamental truths that guide us through our daily lives:

• FRIENDLINESS We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

Job Type: Full-time

Pay: Up to RM2,900.00 per month

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave