Cafe Supervisor (Penang Mainland)

The Coffee Bean & Tea Leaf; Seberang Perai; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

World Class training program

Competitive Salary

Bonuses

Brew Crew discounts

Career development plans

Medical benefits

Annual Leave

EPF

SOCSO

Job summary

The Coffee Bean & Tea Leaf Bukit Mertajam, Penang is seeking an entry‑level café team member. You will deliver friendly customer service, handle sales, and support store operations to meet monthly targets.

You will contribute to product knowledge, assist in promotions, and train new staff while maintaining high standards of cleanliness and customer care.

Qualifications

• Diploma in any related field.
• Fresh graduates are welcomed.
• Strong customer service and communication skills.

Responsibilities

• Sales and customer service duties to drive revenue.
• Maintain profitable café operations and service standards.
• Assist in planning promotions with café management.
• Provide friendly, efficient service and handle customer inquiries.
• Support inventory, stock levels, opening/closing duties.
• Assist in training new employees and leading teams.
• Educate staff on products and SOPs to ensure quality.
• Keep café clean, presentable and well-merchandised.

Skills

Customer service

Multitasking

Analytical skills

Attention to detail

Communication skills

Team leadership

Interpersonal skills

Adaptability

Under pressure

Reliability

Education

Diploma in related field

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Coffee Bean & Tea Leaf – Bukit Mertajam, Penang

Requirement

• Diploma in any related field
• Fresh graduate are welcomed
• Customer service skills
• Multitasking skills
• Good analytical skills
• An eye for details
• Good communication skills
• A team player with good leadership and interpersonal skills
• Articulate and able to communicate effectively across all functions and levels
• Able to adapt to organizational changes and able to work under pressure
• Responsible, reliable, independent and has a sense of urgency

Responsibility

Key Responsibilities

In this role, you will:

• Sales and Customers Service

Maintains a profitable reputable café, that is:

• Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Completes daily report as assigned.
• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Reports potential safety hazards to Café Manager / Assistant Manager.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

Employee Development

Motivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.

So as to develop and motivate our employees.

Product Knowledge

Delivers consistent quality products, that is:

• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintains the highest quality, consistent product standards.
• Oversees drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

Store Presentation

Maintains a comfortable, conducive outlet by:

• Follows guidelines on music.
• Keeps all tables cleared of trays and used utensil or cups.
• Keeps all floors dry & free of litter.
• Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Benefits

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Medical benefits
• FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
• Annual Leave
• Medical Insurance
• EPF
• SOCSO