CAFE SUPERVISOR/MANAGER

FIFTEEN CAFE; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Café Manager to lead daily operations and enhance customer satisfaction. This role involves overseeing a dedicated team, managing inventory, and implementing marketing strategies to drive sales. The ideal candidate will possess strong leadership and communication skills, ensuring a positive work environment while delivering exceptional customer service. With a focus on innovation, the Café Manager will introduce new menu items and engage with customers to foster loyalty. If you are passionate about the food and beverage industry and ready to take on a leadership role, this is the perfect opportunity for you.

Qualifications

• 2-3 years of managerial experience in the F&B industry required.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee daily café operations and manage the café team.
• Implement marketing strategies to boost sales and customer engagement.

Skills

Leadership

Communication

Problem-solving

Customer service

Inventory management

Financial management

Education

WSET certification

Experience in F&B industry

Job description

- Oversee daily café operations, ensuring smooth and efficient workflow.

- Manage and lead the café team, including hiring, training, scheduling, and performance management.

- Maintain excellent customer service standards to enhance customer experience and satisfaction.

- Monitor and manage inventory, ensuring stock levels are adequate and cost-effective.

- Implement marketing strategies and promotions to boost weekday sales and increase customer engagement.

- Ensure cleanliness, hygiene, and safety compliance in accordance with local regulations.

- Handle cash flow, sales reports, and financial management to optimize profitability.

- Engage with customers and build strong relationships to encourage repeat business.

- Innovate and introduce new menu items or seasonal specials to attract more customers.

Requirements:

- Strong leadership, communication, and problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple tasks efficiently.

- Knowledge of cafe operations, including inventory management and financial reporting.

- Ability to create a positive and motivating work environment for the team.

- Willingness to work flexible hours, including weekends and public holidays.

- Strong customer service skills, with the ability to make guests feel welcome.

- A hands-on leader who prioritizes team development and training.

- WSET certification is an added advantage.

- Interest in financial aspects of restaurant management, with a willingness to learn.

- Minimum of 2-3 years of experience in a managerial role within the F&B industry.