Cafe Manager

Someone passionate about pastries, restaurant operations, brand building, and developing sales strategies is ideal. Multiple opportunities within Secret Recipe group of restaurants.

• Reputable company
• EPF, SOCSO, and EIS contribution
• Annual leave
• Miscellaneous leaves (e.g., birthday leave, compassionate leave, wedding leave, examination leave, calamity leave)
• Birthday gift
• Wedding cake
• Staff purchase discount

Job Requirements:

• Possess a minimum of a Diploma in Pastry & Baking, Culinary, Hospitality, Hotel/F&B Management, Food Service, Catering, or related fields with 2-3 years of restaurant management experience. Preferably, candidates hold a Bachelor's degree in these fields.
• Experience in pastry and bakery operations is preferred.
• Experience in opening new outlets and brand launching is preferred.
• Customer and service-oriented.
• Good human skills and communication skills (both written and oral).
• Well-groomed, pleasant, courteous, and friendly appearance.
• Strong discipline, planning, organizing, monitoring, and controlling skills.
• Leadership skills with the ability to supervise, train, and monitor progress.
• Good judgment and decision-making abilities.
• Responsibility for resources, including time management, physical assets, people, and finances.
• Ability to foster teamwork and lead by example through effective management skills.
• Proficiency in Microsoft Office.
• Strong problem-solving skills to quickly identify issues and develop effective solutions.
• Business acumen to oversee operational costs and budgeting for outlets.
• Willingness to travel within KL (planned outlet locations) and Petaling Jaya (HQ).

Job Description:

1. Operational

1.1 Customer Focus

• Ensure outstanding customer service by maintaining speed of service, etiquette, and food quality to exceed customer satisfaction.
• Greet customers with smiles, suggest and upsell items, and provide complementary closing as per SOP.
• Handle and resolve customer complaints promptly and courteously, ensuring a personalized and professional approach.
• Analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the overall customer experience.
• Provide staff training on effectively handling challenging situations such as customer complaints or service disruptions.

1.2 Operations

• Provide leadership and guidance to ensure effective daily café operations.
• Ensure compliance with SOP and regulatory standards.
• Organize and supervise daily team briefings.
• Maintain cleanliness and housekeeping in the café.
• Monitor and minimize wastages, breakages, pilferage, and food quality variance.
• Ensure timely completion of administrative paperwork and compliance with company regulations.
• Develop contingency plans to handle emergencies or unexpected events effectively.

2. Management

2.1 Team Management

• Manage hiring and recruitment, including sourcing, screening, and selecting qualified candidates.
• Monitor team performance, ensuring adherence to job scope, standards, and SOP.
• Provide on-the-job training and support to team members.
• Assist in establishing performance management systems and conducting evaluations.
• Support comprehensive training programs focusing on customer service and operations.

2.2 Training and Development

• Mentor and develop leaders and team members.
• Implement cross-training initiatives to broaden skills.
• Conduct regular performance evaluations and provide feedback.
• Collaborate with the training department for training initiatives.
• Drive sales targets and analyze sales data for growth opportunities.
• Foster a sales-centric culture and enhance customer experience.

3. Financial Management

• Support in achieving profit targets through action plans.
• Analyze financial data for cost control and revenue growth.
• Ensure adherence to cost and wastage reduction guidelines.
• Conduct cost analysis and implement strategies accordingly.
• Use sales and financial data to forecast future profits.

4. Growth and Brand Development

• Uphold brand standards for service, food quality, and ambiance.
• Educate team members on brand values and mission.
• Maintain the café's physical appearance to match the brand's aesthetic.
• Support new outlet openings and product launches.

Additional Information

Applicants will be asked questions regarding their right to work in Malaysia, salary expectations, qualifications, management experience, willingness to undergo background checks, and notice period.

Secret Recipe is a well-established lifestyle café chain since 1997, with a presence in Malaysia, Singapore, Indonesia, Thailand, China, and the Philippines. We offer exciting growth opportunities for competent individuals.

Perks include medical benefits, miscellaneous allowance, dental, parking, and special gifts for birthdays, weddings, and compassionate reasons.

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