Cafe Manager

Secret Recipe Cakes and Café Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading café chain seeks a Café Manager to oversee operations and ensure exceptional customer service. The ideal candidate will have relevant experience in hospitality and culinary management, and be passionate about enhancing team performance and customer satisfaction.

Benefits

EPF, SOCSO and EIS contribution

Annual leave

Miscellaneous leaves

Birthday Gift

Wedding Cake

Staff Purchase Discount

Qualifications

• Minimum of a Diploma in relevant fields with 2-3 years of managerial experience.
• Preferably experience in pastry and bakery operations.
• Good judgment and decision-making ability.

Responsibilities

• Ensure outstanding customer service and food quality.
• Manage daily café operations and staff training.
• Analyze financial data to improve revenue growth.

Skills

Customer Service

Leadership

Problem Solving

Communication

Time Management

Teamwork

Education

Diploma in Pastry & Baking

Culinary Management

Hospitality Management

Food Service Management

Tools

Microsoft Office

Job description

Someone passionate about pastries, restaurant operations, brand building and developing sales strategies is ideal. Multiple opportunities within Secret Recipe group of restaurants.

• Reputable company
• EPF, SOCSO and EIS contribution
• Annual leave
• Miscellaneous leaves (i.e Birthday leave Compassionate, Wedding, Examination, Calamity etc)
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount

Job Requirements:

• Possess minimum a Diploma in Pastry & Baking, Culinary, Hospitality, Hotel/ F&B Management, Food Service, Catering or other relevant fields with 2-3 years working experience in restaurant management. Preferably candidate has a Bachelors in the cited fields.
• Preferably, candidates with experience of pastry and bakery operations.
• Preferably, candidates with experience in new outlet opening and brand launching.
• Customers and service oriented.
• Good human skills and communication skills (written & oral).
• Well-groomed appearance, pleasant, courteous, and friendly.
• Good discipline, planning, organizing, monitoring, and controlling skills.
• Leadership skills - supervising & ability to train and monitor progress.
• Good judgment and decision-making ability.
• Responsibility for resources — time management, physical asset, people & finance.
• Generating teamwork and lead by an example through effective management skills.
• Proficiency in Microsoft office.
• Good problem-solving skills-ability to quickly identify issues or challenges within the café operation and develop effective solutions.
• Strong business acumen to oversee operational costs and budgeting of the flagship and subsequent outlets.
• Travelling required within KL (planned outlet location) & Petaling Jaya (HQ)

Job Description

1. Operational

1.1 Customer Focus

• Ensuring outstanding customer service by maintaining speed of service, etiquette, and food quality to exceed customer satisfaction.
• Greet customers with smiles, suggesting and upselling items, and providing complementary closing as per standard operating procedures (SOP).
• Handle and resolve customer complaints promptly and courteously, ensuring a personalized and professional approach.
• Analyze customer feedback to identify trends, areas for improvement and opportunities to enhance the overall customer experience.
• Providing staff training on effectively handling challenging situations such as customer complaints or service disruptions.

1.2 Operations

• Providing leadership and guidance to ensure effective daily café operations.
• Ensuring full compliance with SOP and regulatory standards.
• Organizing and supervising team briefings on a daily basis.
• Maintain cleanliness and housekeeping in the café.
• Monitoring and minimizing wastages, breakages, pilferage and food quality variance.
• Ensuring timely completion of administrative paperwork and compliance with company regulations.
• Developing contingency plans to handle emergencies or unexpected events effectively.

2. Management

2.1 Team Management

• Managing the hiring and recruitment process, including sourcing, screening and selecting qualified candidates.
• Monitoring the performance of team members, ensuring adherence to job scope, standards and SOP.
• Provide on-the-job training and support to new and existing team members.
• Assist in establishing performance management systems and conducting performance evaluations.
• Support in implementing comprehensive training programs focusing on customer service and operational procedures.

2.2 Training and Development

• Assist in coaching and developing leaders and team members through mentorship programs.
• Support in implementing cross-training initiatives to broaden team members' skill sets.
• Conducting regular performance evaluations and providing constructive feedback.
• Collaborate with the training department for advice and support on training initiatives.
• Assist in driving action plans to achieve sales targets.
• Analyze sales data to identify trends and opportunities for growth.
• Foster a sales-centric culture among team members to maximize sales opportunities.
• Work with the team to enhance the overall customer experience and satisfaction

3.2 Profit

• Support in driving action plans to achieve profit targets.
• Analyze financial data to identify areas for improvement and opportunities for revenue growth.
• Ensure adherence to cost and wastage reduction guidelines.
• Assist in conducting cost analysis and implementing strategies to control costs.
• Utilize sales data and financial analysis to forecast future profit potential.

4. Growth

4.1 Brand

• Assist in upholding the brand's standards for service, food quality and atmosphere.
• Educate team members on the brand's values and mission.
• Maintain the physical appearance of the café to align with the brand's aesthetic.
• Support new outlet openings and product launches to ensure success.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a manager / team lead? Are you willing to undergo a pre-employment background check? How many years' experience do you have as a Cafe Manager? How much notice are you required to give your current employer?

Hospitality & Tourism 1,001-5,000 employees

Secret Recipe, a lifestyle café chain has become a household name following its debut in Malaysia since 1997. Secret Recipe has successfully established its brand name in Malaysia, Singapore, Indonesia, Thailand, China and Philippines by virtue of its fine quality cakes, fusion food and distinctive service. In line with our rapid business expansion, we offer exciting opportunities for competent individuals to join our team.

Secret Recipe, a lifestyle café chain has become a household name following its debut in Malaysia since 1997. Secret Recipe has successfully established its brand name in Malaysia, Singapore, Indonesia, Thailand, China and Philippines by virtue of its fine quality cakes, fusion food and distinctive service. In line with our rapid business expansion, we offer exciting opportunities for competent individuals to join our team.

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Perks and benefits Medical Miscellaneous allowance Dental Parking Bithday Gift, Wedding Gift, Compassionate Token