Butler | Exclusive Collection (M/W) Club Med Resort Malaysia or overseas

Club Med; Ipoh; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a forward-thinking company that emphasizes luxury and personalized service in a vibrant, multicultural environment. As part of a dedicated team, you'll have the opportunity to create unforgettable experiences for guests while enjoying a comfortable and innovative workplace. This role allows you to engage with diverse cultures, develop your skills, and contribute to a commitment to sustainability. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Passionate about creating memorable experiences for guests.
• Ability to maintain high standards of cleanliness and service.

Responsibilities

• Ensure the Villa or Chalet is ready for guests with attention to detail.
• Provide personalized services and respond to guest feedback gracefully.

Skills

Customer Service

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Do you know Club Med?

We have nearly 70 resorts, open summer and winter, in 26 countries. We offer top-of-the-range vacations in the mountains and by the sea. Our customers seek happiness and freedom.

Why are you reading this ad? Because you want to be part of that little something extra that makes us different. You have the human and professional skills we're looking for.

We offer you the chance to grow and develop very quickly by joining our brilliant teams. You'll be able to travel the world.

Your working environment

Evolve in a working environment where comfort rhymes with performance: we are committed to equipping our employees with quality professional equipment offering greater autonomy and ease of use. Our pioneering spirit encourages us to adopt innovations that enhance the working comfort of our teams and enable them to focus on what's essential: customer relations. Each of our Resorts is home to a dozen different nationalities, not only among our customers but also among our employees, giving us the opportunity to develop through contact with multiple cultures! Club Med's daily commitment to the planet is reflected in the many commitments made by our Accommodation and Reception departments, which we hope to extend to the majority of our Resorts, such as the reduction in the use of plastic, the introduction of glass bottles or aluminum flasks, etc.

You are

• An ambassador of luxury: you're passionate about your job, attentive to the smallest detail, and embody the very highest standards.
• An open personality: you enjoy human contact and sharing emotions.
• An experience creator: you know how to surprise our customers, personalize your attentions, and make them feel unique.

You will

• Benefit from quality professional equipment and innovations to ensure working comfort and greater autonomy.
• Prior to the arrival of G.Ms, check that the entire Villa or Chalet apartment is ready (interior and exterior cleanliness and proper functioning of equipment in accordance with known customer standards and preferences).
• Ensure the cleaning and maintenance of the Villa or Chalet throughout the stay (daily maintenance, blanket service, resetting between 2 families).

Personalize The Customer Experience

• Be sensitive to guests' wishes, preferences, and habits, and take them into account systematically and discreetly throughout their stay.
• Pay special attention to children, giving them special consideration, adapted to their ages and nationalities.
• Receive customer feedback with tact and elegance and pass it on to your manager, proposing solutions.

Provide F&B Services

• Check the set-up and preparation of F&B services (breakfast & snacks, à la carte dinners, room service, etc.) and those not included (lunch, barbecues, cocktails, etc.), respecting service protocols, HACCP standards, service standards, and G.M preferences.
• Provide "Majordome" F&B services (included or à la carte), including preparation, cooking, dressing, service, and clearing.

When you join Club Med Exclusive Collection, you'll experience a new kind of luxury. One that combines refinement, attention to detail, and consideration for each and every one of our guests with the kindness, simplicity, genuine relationships, and legendary conviviality of Club Med. A luxury centered, above all, on people and experiences.

Four lines to meet all your expectations in terms of work environment: 100% Club Med Exclusive Collection Resorts, Club Med Exclusive Collection Spaces in our 4T Resorts, Villas and Chalets, and our legendary 5-masted sailing yacht.

All our positions are open to people with disabilities.