Business Technology Solution Analyst

Great Eastern Life; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Business Technology Solution Analyst to enhance core system processes. The successful candidate will analyze business needs, document specifications, and manage stakeholder communications effectively. This role offers significant growth opportunities in a supportive environment focused on integrity and innovation.

Qualifications

• At least 8 years of experience in the General Insurance industry.
• Good knowledge of General Insurance systems.

Responsibilities

• Evaluate and improve General Insurance Core system processes end-to-end.
• Collaborate with stakeholders to identify business needs and document requirements.

Skills

Communication

Problem Solving

Leadership

Data Analysis

Education

Degree in Computer Science, Information Technology, or related fields

Job description

Job Description - Business Technology Solution Analyst (240000YV)

Business Technology Solution Analyst (Job Number: 240000YV)

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurers for over a century, we have built a long-lasting legacy of trust with our customers across generations. At the foundation of this trust are Integrity, Initiative, and Involvement — from honest and transparent customer relationships to proactive delivery of the best insurance solutions.

Integrity, Initiative, and Involvement guide us. They motivate us to do the right thing, lead proactively, and prioritize team success. Our mission is to make life great for our customers by understanding their needs and helping them protect what matters most.

If you seek a rewarding career with growth opportunities, we invite experienced professionals to join us as Senior Business Technology Solution Analyst.

Job Summary:

The Senior Business Technology Solution (BA) evaluates and improves General Insurance Core system processes end-to-end. Responsibilities include data analysis, identifying business needs, documentation, and recommending solutions to enhance efficiency and productivity. The BA acts as a bridge between stakeholders, vendors, and IT teams to ensure business requirements are effectively translated into technical solutions. Strong analytical, communication, and problem-solving skills are essential.

Job Description:

• Understand, gather, analyze business functional needs, and define (To-Be-Process) mapping against General Insurance (GI) Core system and relevant front-end systems for change requests or enhancements.
• Collaborate with business process owners for fit-gap analysis to identify inefficiencies and opportunities for improvement.
• Facilitate design sessions with implementation teams to define solutions.
• Assess compatibility with existing environments, analyze cost-benefit factors, and work with stakeholders during solutioning to develop business cases.
• Define functional specifications for end-to-end solution delivery, deployment, system integration, and user acceptance.
• Play a System Owner role for assigned modules or applications, managing development roadmaps and backlog.
• Prioritize requirements based on business value and regulatory deadlines.
• Lead application release planning and set expectations for new functionalities.
• Consider business and regulatory risks, and implement mitigation strategies.
• Stay informed on industry trends, regulatory changes, emerging threats, and technologies.
• Proactively share risk management best practices and highlight potential concerns.

The Person:

• Degree in Computer Science, Information Technology, or related fields.
• At least 8 years of experience in the General Insurance industry, preferably as a Business Analyst.
• Good knowledge of General Insurance systems and operational processes.
• Strong conflict management and problem-solving skills.
• People-oriented with leadership, motivation, and coaching abilities.
• IT Risk and governance management mindset.
• Proficient in English (spoken and written); Mandarin is an advantage.
• High leadership and communication skills.
• High integrity, accountability, and teamwork attitude.
• Proactive in improving processes and adaptable to change.

Great Eastern Malaysia is committed to Equal Employment Opportunity. All qualified applicants will receive fair consideration for employment.

Location: GEGM HQ

Entity: Great Eastern General Malaysia

Employment Type: Permanent

Note for Agencies: We do not accept unsolicited resumes. Do not forward resumes to our email or employees. We are not responsible for any fees related to unsolicited resumes.

About Great Eastern

Founded in 1908, Great Eastern prioritizes customer needs and operates with core values of Integrity, Initiative, and Involvement. We foster an inclusive environment, encourage innovation, and are committed to sustainability and ESG principles, aiming for a low-carbon economy and responsible business practices.