Business & Technology Integration - Business Analyst)

New Era Technology; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global IT services provider seeks an experienced Business Analyst to join their team in Kuala Lumpur, Malaysia. The role involves process analysis, requirements gathering, and collaboration with cross-functional teams. The ideal candidate should have proven experience in the oil and gas retail industry and proficiency in Agile methodologies. Strong communication skills and the ability to work independently are essential. Join us to impact the future of technology integration.

Qualifications

• Proven experience as an IT Business Analyst in the oil and gas retail industry.
• Solid experience working within Scrum or Agile project environments.
• Exceptional communication, interpersonal, and negotiation skills.

Responsibilities

• Analyze an organization and design its processes and systems.
• Serve as the primary liaison between IT teams and business units.
• Translate complex technical concepts into clear business language.

Skills

Requirements Analysis

Data Mapping

Agile Methodology

Business Process Documentation

Problem-solving

Communication

Interpersonal Skills

Negotiation Skills

Education

Experience as an IT Business Analyst

Tools

Requirements gathering tools

Workflow modeling tools

Job description

Overview

KL, Exchange — New Era Technology. Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Role

Job title: Business & Technology Integration - Business Analyst – Malaysia (Client Location) | New Era Technology

Role Details

Client Location: KL, Malaysia
Company: New Era Technology – www.neweratech.com
Work Type: 12 months Contract

About the Role

New Era Technology is looking for an experienced Business & Technology Integration - Business Analyst to be deployed at our client in Malaysia at their KL office.

Responsibilities

• Analyze an organization and design its processes and systems, including assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution.
• Research, gather, and synthesize information while acting as a subject matter expert, collaborating and guiding the team to perform effectively.
• Be responsible for team decisions, engage with multiple teams, and contribute to key decisions, providing solutions to problems for your immediate team and across various teams.
• Master proficiency in Requirements Analysis; advanced proficiency in Data Mapping; expert proficiency in Agile Methodology; master proficiency in Elicitation; expert proficiency in Business Process Documentation.
• Collaborate with cross-functional teams to implement solutions effectively.
• Continuously seek opportunities for process improvement and innovation.
• Serve as the primary liaison between IT teams and business/operations units to gather, analyze, and document detailed business requirements specific to oil and gas retail.
• Apply Scrum and Agile methodologies to support iterative project delivery and continuous improvement.
• Document current (as-is) and future (to-be) business processes, data flows, workflows, and functional specifications.
• Develop comprehensive documentation that supports decision-making in selecting optimal solutions for execution.
• Translate complex technical concepts into clear business language and vice versa, facilitating mutual understanding and efficient collaboration.
• Drive project delivery by working independently and within cross-functional teams to ensure timely and successful completion of initiatives.
• Demonstrate strong problem-solving skills and adaptability in ambiguous or changing project paths.
• Maintain high integrity in managing sensitive data, stakeholder expectations, and project deliverables.
• Identify and scrutinize business processes, workflows, and system functionalities to recommend improvements that enhance operational efficiency and customer experience.
• Conduct impact analysis and provide actionable insights to inform decision-making.
• Facilitate workshops, meetings, and presentations with diverse stakeholders to align objectives and progress.
• Proven experience as an IT Business Analyst in the oil and gas retail industry.
• Solid experience working within Scrum or Agile project environments.
• Skilled in documenting as-is and to-be processes, data flows, workflows, and functional requirements.
• Strong ability to mediate between technical teams (developers, engineers, IT architects) and business/operations stakeholders (management, operations, sales).
• Expertise in preparing clear, actionable documentation to assist stakeholders in evaluating and selecting solutions.
• Exceptional communication, interpersonal, and negotiation skills.
• Detail-oriented mindset with a strong focus on accuracy and quality.
• Ability to work independently while remaining an effective team player.
• Agile and adaptable approach to handling projects, especially in ambiguous or changing environments.
• Proficient in requirements gathering tools, workflow modeling, and business analysis frameworks.
• Familiarity with oil and gas retail systems, ERP solutions, and compliance requirements is a strong plus.
• Nationality: Open for all nationalities, locally available in Malaysia
• Availability: Candidates who can join within 30 days

How to Apply

Send your updated resume to [e-mail] with the subject line: “Business & Technology Integration - Business Analyst - Malaysia”

About Us

New Era Technology (www.neweratech.com) is a global IT services provider with a footprint in 80+ countries, delivering digital transformation, consulting, and staffing services across industries.

New Era Technology, Inc., and its subsidiaries are committed to protecting your privacy and handling personal data responsibly. View our Privacy Policy here: https://www.neweratech.com/us/privacy-policy/