Business Systems Analyst

Dexcom; George Town; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm in Malaysia is looking for a Business Systems Analyst to bridge business stakeholders and IT teams. The role focuses on driving technology solutions for manufacturing processes, process improvements, and data analytics. Ideal candidates will possess a bachelor's degree and extensive experience in systems analysis and manufacturing operations, along with strong analytical skills. This position is pivotal in enhancing digital transformation and operational excellence.

Qualifications

• 3–7 years of experience in business systems analysis or manufacturing operations.
• Strong analytical and problem-solving skills.
• Experience with programming or scripting (e.g., Python, VBA) is a strong advantage.

Responsibilities

• Gather and document functional and technical requirements.
• Lead initiatives to automate manual workflows.
• Develop structured models and dashboards for actionable insights.

Skills

Analytical skills

Problem-solving skills

Process improvement

Digital fluency

Education

Bachelor’s degree in relevant field

Tools

Oracle EBS

Power BI

Tableau

SQL

Job description

Overview

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. We are broadening our vision beyond diabetes to empower people to take control of health with personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We have changed millions of lives and are ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We will get there by reinventing unique biosensing-technology experiences and scaling for broader impact.

We are recruiting for a role that supports manufacturing and digital transformation initiatives.

Role Summary

The Business Systems Analyst (BSA) serves as a strategic bridge between business stakeholders and IT teams, driving the design and implementation of technology solutions that enable automation, digitalization, and operational excellence. In a new manufacturing setup, this role is pivotal in transforming manual workflows, harmonizing processes, and building a scalable, data-driven manufacturing ecosystem. The BSA combines strong analytical capabilities, process improvement expertise, and digital fluency to deliver impactful solutions aligned with business goals.

Scope and Key Areas of Focus

• Business & Systems Analysis
  • Gather, analyze, and document functional and technical requirements; translate business needs into system specifications and workflows.
  • Conduct workflow mapping, gap analysis, and feasibility studies to identify inefficiencies and recommend system enhancements or new solutions.
  • Collaborate with business unit & cross functional team to understand processes, challenges, and improvement opportunities, ensure successful implementation and integration.
  • Support system testing, user acceptance testing (UAT), and training efforts.
  • Maintain documentation including business requirements, process flows, and user guides.
  • Monitor system performance and troubleshoot post-implementation issues.
• Process Optimization & Digital Transformation
  • Lead initiatives to automate manual workflows and digitize core manufacturing processes using Lean, Six Sigma, MES, and structured problem-solving methodologies.
  • Evaluate and implement emerging technologies (e.g., AI/ML, RPA) to enhance traceability, performance, and decision-making.
  • Design scalable digital frameworks that support real-time visibility, operational agility, and data integrity.
  • Define and monitor KPIs to measure process effectiveness, productivity, and quality. Conduct cost-benefit analyses to support investment decisions and process changes.
  • Deliver training and promote a culture of structured problem-solving and continuous improvement.
• Manufacturing Ecosystem Development
  • Build and harmonize end-to-end (E2E) manufacturing processes to support scalability, standardization, and productivity.
  • Ensure compliance with industry standards, regulatory requirements, and internal quality systems.
  • Govern change orders (COs), deviations, and process updates to ensure smooth implementation with minimal disruption.
• Data Analytics & Decision Support
  • Develop structured models and dashboards that convert data into actionable insights and measurable outcomes.
  • Apply a data-driven mindset to strengthen governance, control mechanisms, and strategic decision-making.
  • Leverage analytics platforms (e.g., Power BI, Tableau) and manufacturing systems (e.g., EBS, CAMSTAR, APEX) to monitor performance and uncover trends.
  • Ensure data accuracy, consistency, and accessibility across systems to support predictive and real-time decision-making.

Qualifications

• Bachelor’s degree in manufacturing, Industrial Engineering, Supply Chain Management, Computer science, IT, Engineering, or a related field.
• 3–7 years of experience in business systems analysis, process improvement, or manufacturing operations.
• Strong analytical and problem-solving skills with a focus on process integrity, data accuracy, and operational efficiency.
• Proven ability to apply a process-centric and data-driven mindset in a manufacturing environment.
• Proficiency in manufacturing and data systems such as Oracle EBS, APEX, CAMSTAR, SQL, and analytics platforms (Power BI, Tableau).
• Experience with programming or scripting (e.g., Python, VBA) is a strong advantage.
• Demonstrated success in leveraging digital tools to drive automation, standardization, and performance improvement.
• Comfortable working in a fast-paced, collaborative environment with a continuous improvement mindset.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.