Business Support Specialist

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology and business services company in Selangor is seeking a Business Support Specialist. This role focuses on supporting Sales Account Managers with costing, pricing, and maintenance contract management. The ideal candidate holds a degree in a related field and possesses excellent communication and analytical skills. Join a dynamic team to contribute to the strategic execution of business operations.

Qualifications

• Bachelor's degree in IT, Business Administration, Supply-Chain Management, Finance, or Economics.
• Proficient in handling multiple tasks with strong problem-solving abilities.
• Fluent in English with excellent communication skills.
• Strong organizational and interpersonal skills.

Responsibilities

• Serve as the primary contact for sales and maintenance-related matters.
• Generate costing and assist with pricing strategies.
• Follow up on maintenance contracts for renewals.
• Prepare and track forecasts for maintenance services.
• Coordinate maintenance support activities with Service Delivery Managers.
• Assist in implementing Go-To-Market strategies.

Skills

Costing generation

Pricing strategies

Analytical abilities

Communication skills

Interpersonal skills

Adaptability

Education

Bachelor’s Degree in related field

Tools

Excel

PowerPoint

MS Word

Job description

The Business Support Specialist plays a pivotal role in supporting the Sales Account Managers, Principals, and Vendors by focusing on proactive costing generation, maintenance contract followup, and closure. The role involves assisting in pricing, sourcing, preparing bills of materials (BOM), and quotations, while ensuring effective communication with partners and vendors. Additionally, this position tracks maintenance contract renewals and collaborates with Service Delivery Managers to ensure smooth operations related to maintenance support. A key part of the role is to assist the Business Manager in identifying Go-To-Market strategies when necessary.

Responsibilities

• Primary Contact Point: Serve as the primary liaison for Sales Account Managers, Principals, and Vendors for business and maintenance-related matters.
• Costing & Pricing: Proactively generate costing, assist with pricing strategies, and prepare quotations, collaborating with vendors on pricing aspects.
• Contract Management: Follow up on maintenance contracts to ensure timely renewal and closure, tracking contract renewal rates.
• Forecasting & Reporting: Prepare, monitor, and track forecasts for maintenance services, providing detailed reports on business support operations.
• Collaboration with Service Delivery Managers: Coordinate closely with Service Delivery Managers on relevant maintenance support activities to ensure alignment with business goals.
• Go-To-Market Strategy: Assist in identifying and implementing effective Go-To-Market strategies in collaboration with the Business Manager.

Education and Experience:

• Qualifications: Bachelor’s Degree in IT, Business Administration, Supply-Chain Management, Finance, Economics, or a related field.
• Technical Expertise: Proficient in handling multiple tasks efficiently, with strong problem-solving and analytical abilities.
• Communication Skills: Fluent in English, with excellent written and verbal communication skills.
• Interpersonal Skills: Strong organizational, communication, and interpersonal abilities; able to maintain a positive attitude under pressure.
• Adaptability: Comfortable working under tight schedules, maintaining efficiency and accuracy in a fast-paced environment, and effectively handling diverse groups of users and assignments.
• Computer Skills: Experienced in the use of computers and office suites (Excel, PowerPoint, MS Word, etc.)
• Additional Advantage: Knowledge of products in Networking, Server, or Security will be an added advantage.