Business Support Specialist

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Business Support Specialist to support Sales Account Managers and vendors. The role involves pricing, contract management, and collaboration with Service Delivery Managers, requiring strong analytical and communication skills. Candidates should hold a Bachelor's degree in a relevant field and possess proficiency in office software.

Qualifications

• Bachelor’s Degree in relevant field required.
• Proficient in handling multiple tasks efficiently.
• Fluent in English with strong communication skills.

Responsibilities

• Serve as the primary liaison for business and maintenance-related matters.
• Proactively generate costing and assist with pricing strategies.
• Follow up on maintenance contracts to ensure timely renewal.

Skills

Problem-solving

Analytical abilities

Communication

Interpersonal skills

Adaptability

Education

Bachelor’s Degree in IT, Business Administration, Supply-Chain Management, Finance, Economics

Tools

Excel

PowerPoint

MS Word

Job description

The Business Support Specialist plays a pivotal role in supporting the Sales Account Managers, Principals, and Vendors by focusing on proactive costing generation, maintenance contract followup, and closure. The role involves assisting in pricing, sourcing, preparing bills of materials (BOM), and quotations, while ensuring effective communication with partners and vendors. Additionally, this position tracks maintenance contract renewals and collaborates with Service Delivery Managers to ensure smooth operations related to maintenance support. A key part of the role is to assist the Business Manager in identifying Go-To-Market strategies when necessary.

Responsibilities

• Primary Contact Point: Serve as the primary liaison for Sales Account Managers, Principals, and Vendors for business and maintenance-related matters.
• Costing & Pricing: Proactively generate costing, assist with pricing strategies, and prepare quotations, collaborating with vendors on pricing aspects.
• Contract Management: Follow up on maintenance contracts to ensure timely renewal and closure, tracking contract renewal rates.
• Forecasting & Reporting: Prepare, monitor, and track forecasts for maintenance services, providing detailed reports on business support operations.
• Collaboration with Service Delivery Managers: Coordinate closely with Service Delivery Managers on relevant maintenance support activities to ensure alignment with business goals.
• Go-To-Market Strategy: Assist in identifying and implementing effective Go-To-Market strategies in collaboration with the Business Manager.

Education and Experience:

• Qualifications: Bachelor’s Degree in IT, Business Administration, Supply-Chain Management, Finance, Economics, or a related field.
• Technical Expertise: Proficient in handling multiple tasks efficiently, with strong problem-solving and analytical abilities.
• Communication Skills: Fluent in English, with excellent written and verbal communication skills.
• Interpersonal Skills: Strong organizational, communication, and interpersonal abilities; able to maintain a positive attitude under pressure.
• Adaptability: Comfortable working under tight schedules, maintaining efficiency and accuracy in a fast-paced environment, and effectively handling diverse groups of users and assignments.
• Computer Skills: Experienced in the use of computers and office suites (Excel, PowerPoint, MS Word, etc.)
• Additional Advantage: Knowledge of products in Networking, Server, or Security will be an added advantage.