Business Support Specialist

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Business Support Specialist to assist the Sales Account Managers and ensure smooth operations related to maintenance support. This role focuses on contract management, pricing strategies, and collaboration with various stakeholders. Ideal candidates will hold a relevant Bachelor’s Degree and possess strong communication and analytical skills.

Qualifications

• Bachelor’s Degree in a relevant field.
• Fluent in English with excellent communication skills.
• Comfortable working under tight schedules.

Responsibilities

• Serve as the primary liaison for Sales Account Managers and Vendors.
• Follow up on maintenance contracts for timely renewal.
• Prepare, monitor, and track forecasts for maintenance services.

Skills

Problem Solving

Analytical Abilities

Communication Skills

Organizational Skills

Interpersonal Skills

Education

Bachelor’s Degree in IT, Business Administration, Supply-Chain Management, Finance, or Economics

Tools

Excel

PowerPoint

MS Word

Job description

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Role Summary:
The Business Support Specialist plays a pivotal role in supporting the Sales Account Managers, Principals, and Vendors by focusing on proactive costing generation, maintenance contract follow up, and closure. The role involves assisting in pricing, sourcing, preparing bills of materials (BOM), and quotations, while ensuring effective communication with partners and vendors. Additionally, this position tracks maintenance contract renewals and collaborates with Service Delivery Managers to ensure smooth operations related to maintenance support. A key part of the role is to assist the Business Manager in identifying Go-To-Market strategies when necessary.

Responsibilities:

• Primary Contact Point: Serve as the primary liaison for Sales Account Managers,
  Principals, and Vendors for business and maintenance-related matters.
• Costing & Pricing: Proactively generate costing, assist with pricing strategies, and prepare
  quotations, collaborating with vendors on pricing aspects.
• Contract Management: Follow up on maintenance contracts to ensure timely renewal and
  closure, tracking contract renewal rates.
• Forecasting & Reporting: Prepare, monitor, and track forecasts for maintenance services,
  providing detailed reports on business support operations.
• Collaboration with Service Delivery Managers: Coordinate closely with Service Delivery
  Managers on relevant maintenance support activities to ensure alignment with business
  goals.
• Go-To-Market Strategy: Assist in identifying and implementing effective Go-To-Market
  strategies in collaboration with the Business Manager.

Education and Experience:

• Qualifications: Bachelor’s Degree in IT, Business Administration, Supply-Chain
  Management, Finance, Economics, or a related field.
• Technical Expertise: Proficient in handling multiple tasks efficiently, with strong
  problem-solving and analytical abilities.
• Communication Skills: Fluent in English, with excellent written and verbal
  communication skills.
• Interpersonal Skills: Strong organizational, communication, and interpersonal abilities;
  able to maintain a positive attitude under pressure.
• Adaptability: Comfortable working under tight schedules, maintaining efficiency and
  accuracy in a fast-paced environment, and effectively handling diverse groups of users
  and assignments.
• Computer Skills: Experienced in the use of computers and office suites (Excel,
  PowerPoint, MS Word, etc.)
• Additional Advantage: Knowledge of products in Networking, Server, or Security will
  be an added advantage.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following languages are you fluent in? What's your expected monthly basic salary? Which of the following types of qualifications do you have?

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

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