BUSINESS SUPPORT EXECUTIVE (MANDARIN PROFICIENT)

1.0 Sales Support And Administration

• Assist the sales team with daily administrative tasks, including preparing quotations, proposals, and sales documents.
• Manage sales orders, ensuring accurate processing and timely delivery.
• Track and update customer information.
• Maintain and update sales reports, sales pipeline, and client databases.
• Coordinate with other departments to ensure smooth order fulfillment and delivery.

2.0 Customer Relationship Management

• Respond to customer inquiries and requests promptly and professionally.
• Assist in managing customer accounts, ensuring all relevant information is current.
• Follow up with customers post-sale to ensure satisfaction and address concerns.
• Maintain positive relationships with existing and potential clients to support sales and retention.

3.0 Sales Process And Documentation

• Prepare and maintain accurate sales records, including reports, contracts, and correspondence.
• Ensure all sales documentation complies with company policies and regulatory requirements.

4.0 Order Management And Coordination

• Support the sales team in managing and processing customer orders.
• Track order status and ensure timely fulfillment.
• Handle order-related issues such as discrepancies or delays, providing prompt resolution.

5.0 Sales Team Support

• Provide administrative support for sales meetings, including scheduling, preparing agendas, and taking minutes.
• Coordinate travel and meetings for sales team members as needed.
• Assist in organizing sales events, promotions, and campaigns.

6.0 Other Duties

• Perform other duties as assigned by the Sales Manager or senior managers to support business needs.

Qualifications

• Diploma and above.
• Sales experience is an advantage.
• Proficiency in English and Mandarin (verbal & written) is mandatory.
• Proficient in Microsoft Excel.
• Strong attention to detail.

Interested candidates may apply at this link.