Business Support Executive (HK Support, iGM)

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the fintech sector seeks a Business Support Executive to assist advisers and manage inquiries about investment and insurance platforms. The role involves processing applications, providing technical support, and collaborating across departments to improve operational efficiency. Candidates should possess a diploma or degree in a relevant field, strong language skills in Cantonese, English, and Mandarin, and excellent problem-solving abilities. Attractive perks include employee share options, competitive salary packages, and comprehensive benefits.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust

50% staff rebate on front end charges for stocks and ETFs

Snacks & Beverages

Access to a relaxation room

Competitive remuneration packages

Annual Salary Review and Yearly Bonus

Comprehensive insurance coverage

Monthly sports allowance

Training opportunities

Qualifications

• Excellent analytical, prioritization, communication, and problem-solving skills.
• Proficiency in Cantonese, good command of English and Mandarin.

Responsibilities

• Support in house advisers by addressing inquiries related to investment and insurance platform.
• Process insurance applications, renewal, cancellation, and payment.
• Serve as a liaison between various departments ensuring effective communication.

Skills

Analytical skills

Communication

Problem-solving

Prioritization

Education

Diploma/Degree in Business or Finance

Job description

Business Support Executive (HK Support, iGM)

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Support in house advisers by addressing inquiries related to investment and insurance platform.

Process insurance applications, renewal, cancellation, and payment.

Provide various premium collection reports for commission payout purposes.

Provide technical support and maintain a customer database.

Serve as a liaison between various departments, including Customer Service and Operations, ensuring effective communication and operational efficiency while guiding advisers to complete follow up items.

Assist the Business Development team in implementing sales initiatives and support other ad hoc projects as needed.

Requirements:

Diploma/ Degree holder in Business, Finance, or equivalent background will possess higher chance for the post.

Excellent analytical, prioritization, communication, and problem-solving skills.

Proficiency in Cantonese, good command of English and Mandarin, both spoken and written to effectively communicate with Mandarin/Cantonese-speaking internal or external parties.

Willing to work during local Public Holiday.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Do you have customer service experience? How many years' experience do you have as a Client Services Executive? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Are you available to work public holidays?

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

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Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

What can I earn as a Business Support Executive