Business Support Analyst

Danaher; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in life sciences, diagnostics, and biotechnology is hiring a Business Support Analyst in Petaling Jaya. This role focuses on customer communication and cross-department collaboration to enhance operational efficiency. Candidates should possess strong computer literacy and organizational skills, and the opportunity offers professional growth in a supportive environment.

Benefits

Comprehensive health care program

Paid time off

Qualifications

• Foundational Microsoft Office skills required.
• Data entry and management tasks related to customer service.
• Experience with sales incentive payments preferred.

Responsibilities

• Manage customer queries from order entry to delivery.
• Collaborate with sales, finance, and other functional teams.
• Support compliance with company policy and legal requirements.

Skills

Computer literacy

Clear verbal communication

Clear written communication

Organization skills

Customer centric mindset

Education

Professional diploma/degree or equivalent experience

Tools

ERP knowledge with SAP

ARIBA

Tungsten

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Business Support Analyst is responsible for direct communication with the customer and various departments within the business to support end to end customer master process, service order and portal management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Manager and is part of KL ComOps team located in Petaling Jaya and will be an on-site role.

In this role, you will have the opportunity to:

• Manage customer queries from order entry to product delivery to attain customer and stakeholder satisfaction within the guidelines
• Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills in English, organization skills, ability to prioritize, and customer centric mindset.
• Data entry and management of sales incentive payment information, order information, customer complaints, and returns.Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements and ensure order compliance with company policy and external and/or legal requirements.

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP in order management, customer master or any portals such ARIBA, Tungsten or E-commerce.
• Experience working with Sales and Marketing team ensuring accurate and timely processing of incentive payouts, working with accounting and other relevant departments.
• Professional diploma/degree, or equivalent years of experience

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.