Business Process Senior Representative

Keysight Technologies; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Job summary

A leading company in the electronics industry is seeking a Business Process Analyst. This role focuses on process improvement, project management, and stakeholder collaboration. Candidates should have strong analytical and communication skills, as well as a background in business administration and IT. Join a culture that values innovation and creativity!

Qualifications

• Minimum of 5 years of experience in business process analysis and project management.
• IT background with understanding of enterprise applications is essential.
• Experience with Salesforce/Oracle and CRM knowledge is an advantage.

Responsibilities

• Manage KCX and audit process, support sales and business requirements.
• Handle internal projects, including planning, executing, and monitoring.
• Analyze and enhance business processes for better efficiency.

Skills

Project Management

Business Process Analysis

Analytical Skills

Salesforce Knowledge

Communication Skills

Education

Bachelor’s or Master’s degree in Business Administration, Management, IT, or related field

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Primary focus will be on quality role involving management of KCX (Customer Survey), audit, quality application and process management and Sales support involving strategic assignment base on business requirement as well as Sales functional Salesforce application support.
• This role will extend to cover other BPA (Business Process Analyst) portfolio and involves a significant amount of project management. Responsibilities include managing internal technical and non-technical business projects. Responsible for the gathering, planning, design and build, execution, monitoring, controlling and closure of a project. This includes monitoring overall progress & timelines and provide progress/ status reports to management.
• Analysing current business processes, workflows, and procedures to identify areas for improvement.
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
• Creating process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
• Communicating with shareholders and stakeholders to ensure alignment on proposed changes.
• Monitoring process audits and evaluating the effectiveness of implemented process changes, gathering feedback, and making necessary adjustments.
• Providing training and support to team members on new processes and best practices.
• Specialize in key portfolio assignment to be Subject Matter Expertise to support operation and project/initiatives.
  
  

Qualifications

• Bachelor’s or master’s degree in business administration, management, IT, Business IT, or a related field.
• Minimum of 5 years of experience in business process analysis and project management.
• Salesforce/Oracle and sales/service business knowledge experience are required. CRM knowledge is added advantage
• IT background with an understanding of enterprise applications
• Project management skills, including project planning, resource management, and risk management.
• Strong analytical skills with the ability to collect, study, and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of daily work assignments.
• Strong communication and presentation skills to effectively convey process changes and recommendations to stakeholders at all levels.
• Able to support working across time zone with multiple functions on projects and/or initiatives.
  
  

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***