Business Process Manager, Six Sigma BlackBelt

Grab Financial Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

Grab Financial Group seeks a Project Manager to lead process improvements and strategic initiatives. You will collaborate with senior executives to enhance operational efficiency and customer satisfaction while fostering a culture of continuous improvement. This role requires a dynamic individual with extensive project management and problem-solving skills.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible Work Arrangements

Parental and Birthday Leave

Volunteering Leave

Qualifications

• At least 5 years of Project Management experience across teams.
• Experience in process flow documentation.
• Exposure to customer service organizations.

Responsibilities

• Lead process improvement projects with senior executives.
• Facilitate quality and change management.
• Develop comprehensive strategy and drive organizational success.

Skills

Project Management

Process Improvement

Strategic Problem Solving

Continuous Improvement

Root Cause Analysis

Education

Project Management Professional (PMP)

Six Sigma Black Belt Certification

ISO Certification

Job description

The role at a glance

Get to Know the Team

• Lead multiple process improvement projects with direct contact with senior executives in the organization.
• Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program.
• Facilitate quality and change management processes.

Get to Know the Role

• You will be a customer champion, identifying needs, anticipating trends to achieve financial goals and customer satisfaction.
• You will be an operational architect, mapping and analysing business processes to streamline operations and boost efficiency, serving as the advisor for country level operational teams to unlock new levels of performance.
• You will be a strategic partner to the leadership team, identifying opportunities for improvement and business growth, developing comprehensive strategy, and integrating solutions and recommendations with existing programs to drive organizational success.
• You will report to the Head of PMO & Process and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• You will lead lean action workout sessions with process stakeholders, collaborating with stakeholders to identify gaps, brainstorm solutions, and implement impactful action plans.
• You will conduct insightful process benchmarking exercises, setting new standards of excellence and driving continuous improvement.
• You will collect metrics and leverage data-driven insights to establish performance baselines, monitor performance, and identify and implement action plans to improve performance.
• You will bridge the gap between functional and technical solutions, ensuring seamless integration and maximizing productivity, by creating "to-be" target process maps and functional designs to improve team productivity.
• You will lead transformative large-scale projects to improve project delivery throughput, enhance process capability, and reduce cycle time.
• You will collaborate directly with internal process owners, team leads, and project teams to foster a culture of continuous improvement and achieve outstanding results.

Skills you need

What Essential Skills You Will Need

• You have at least 5 years of experience in Project Management working across multiple departments and team members.
• You have Project Management (PMP) experience OR a Six Sigma Black Belt Certification.
• You have exposure to strategic problem solving and root cause analysis methodologies, preferably in customer service organizations or business operations.
• You have a passion for driving continuous improvement.
• You are experienced in process flow documentation and literature. ISO certification will be an advantage.

What we offer

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to managing your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands is made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.