Business Process Improvement Manager

C.H. Robinson; Selangor; Hybrid; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Branch Process Improvement Manager to enhance operational standards and drive continuous improvement. This role emphasizes collaboration, with four days on-site and one day of remote work, fostering creativity and impactful results. You will engage in quality control, improvement, and implementation processes, ensuring operational efficiency through strong analytical skills and teamwork. If you thrive in a dynamic environment and are passionate about driving change, this position offers a unique opportunity to make a significant impact within the organization.

Benefits

EPF contribution 15%

Group Health Insurance

Flexible Benefit (Dental treatment or Optical purchase)

Birthday Leave

Qualifications

• 5+ years of industry experience or equivalent knowledge required.
• Strong modal product knowledge and ability to analyze processes.

Responsibilities

• Audit operational branch employees to SOPs and checklists.
• Develop and maintain branch improvement plans using analytics.
• Lead quality and efficiency improvement initiatives.

Skills

Operational Process Improvement

Data Analysis

Team Collaboration

Technical Writing

Detail Orientation

Education

High School diploma or GED

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is seeking a Branch Process Improvement Manager to join our Global Forwarding division. This role will have accountability for continuous improvement to meet all operational standards driven by the broader Regional Operations program as well as branch and regional specific initiatives as assigned. This includes measuring performance, developing branch improvement plans, driving structure and process uniformity and collaboration and input on global, regional and branch initiatives.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

• The duties and responsibilities of this position consist of, but are not limited to, the following:

Quality Control:

• Audit operational branch employees to SOPs and checklists.

• Create and deploy intensive and structured plans to develop new hires.

• Represent progress, status, and suggested adjustments for internal process improvement measures.

• Ability to be a team project/task participant and/or key owner.

• Leverage analytics, metrics, and other tools to identify quality issues and opportunities.

• Leverage Corporate Training opportunities in the branch and collaborate on branch-level training tools and programs.

Quality Improvement:

• Using analytics, observation, and collaboration with modal managers, identify and recommend optimization opportunities and solutions within the branch.

• Develop, deliver, and maintain branch improvement plans.

• Re-train operational team members based on audit findings, dashboard results, and other regional or global metrics results.

• Publish the branch quality and efficiency performance against regional or branch goals.

• Share knowledge of systems functionality with various levels of branch personnel to drive operational efficiency and progress.

• Interface between Operational Team, Corporate Operations, Corporate/Regional Training, and Technology to drive process improvements and/or system enhancements.

• Lead quality and efficiency improvement initiatives.

• Participate and provide feedback related to systems enhancements (UAT).

• Create, monitor, and update project plans, deliverables, and executive summaries as applicable.

Quality Implementation:

• Support implementation of new business and process.

• Drive adoption of systems enhancements as well as branch improvement plans.

• Ability to execute and explain most operational processes specific to Modal area of expertise as SME.

• Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and do not conflict with company standards.

• Other duties or responsibilities as assigned according to the team and/or country-specific requirements.

Required Qualifications:

• High School diploma or GED.

• Minimum 5 years of industry experience or equivalent knowledge.

• Strong modal product knowledge.

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university.

• Ability to collaborate and align across functional and geographical boundaries to achieve results.

• Proficient in Microsoft Office Suite of programs.

• Skilled in process analysis.

• Data-driven.

• Can understand and communicate complex processes to a varied audience in a simple way.

• Ability to influence without direct authority.

• Effective listener and communicator with strong technical writing skills.

• Detail-oriented, organized, and operationally focused.

• Proven ability to multi-task and keep stakeholders informed.

• Ability to create strong working relationships with all organizational teams.

• Values a diverse and inclusive work environment.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave