Business Process Analyst (Planner)

Pentrac Itron; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Business Process Analyst to enhance operations in their Calibration Lab. This role involves monitoring lab performance, analyzing data, and improving work processes. Ideal candidates will have a Bachelor's degree in Business or Engineering, along with strong skills in Microsoft Office, especially Excel. Fresh graduates are encouraged to apply, making this an excellent opportunity for those looking to start their careers in a supportive environment. Join a team dedicated to excellence in calibration services and contribute to impactful process enhancements.

Qualifications

• Minimum Bachelor's degree in Business, Engineering, or related field.
• Strong proficiency in Microsoft Office, especially Excel.

Responsibilities

• Monitor and analyze lab operations for productivity and backlog.
• Prepare performance reports and support team meetings.

Skills

Microsoft Office Proficiency

Microsoft Excel

Problem-Solving

Communication Skills

Education

Bachelor's in Business

Bachelor's in Engineering

Job description

We are looking for a detail-oriented and proactive Business Process Analyst to support the daily operations of our Calibration Lab. You will help analyze performance data, maintain accurate records, and assist in improving work processes.

Key Responsibilities:

1. Monitor and analyze lab operations, including workload, backlog, and productivity.
2. Investigate missed shipment deadlines and identify areas for improvement.
3. Keep system data up to date and ensure accurate record-keeping.
4. Provide admin support such as updating work orders, generating and amending certificates, and handling requests.
5. Prepare performance reports and support regular team meetings.
6. Handle purchase requests and support ad-hoc tasks as needed.
7. Participate in improvement projects and help drive process enhancements.

Job Requirements:

1. Minimum Bachelor’s degree in Business, Engineering, or a related field.
2. Adequate computing skills, including proficiency in Microsoft Office products.
3. Strong proficiency in Microsoft Excel.
4. Good problem-solving and communication skills.
5. Ability to work independently and as part of a team.
6. FRESH GRADUATES ARE WELCOME TO APPLY.

Additional Information:

Our Penang, Malaysia Calibration Lab is a fully-certified, full-service repair & calibration laboratory supporting a wide range of semiconductor calibration brands and models. We provide both pick-up & return as well as onsite calibration services.

Our lab is ISO/IEC 17025 accredited, capable of repairing and calibrating most calibration instruments. We serve the Penang region, nearby metropolitan areas, and much of Northern Malaysia. Our technicians are ASQ Certified Calibration Technicians (CCT) ready to meet your testing and calibration needs.

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