Business Process Analyst

Dexcom; George Town; On-site; MYR 120,000 - 180,000; Full time

Job summary

Dexcom in Penang, Malaysia, seeks a Manufacturing Business Process Analyst who combines sharp analytical skills with practical production know-how. You will partner with production managers and engineers to drive process improvements, optimize Lean manufacturing, and ensure compliant, data-driven decision-making on the shop floor.

The ideal candidate has Lean Six Sigma experience and hands-on knowledge of EBS, CAMSTAR, APEX, SQL, and BI tools (Power BI or Tableau).

Qualifications

• Strong analytical and problem-solving skills focused on process integrity.

Responsibilities

• Drive process improvements using Lean and Six Sigma.
• Coordinate production control activities with managers and engineers.
• Develop models to turn data into actionable insights and recommendations.
• Lead cross-functional projects to improve productivity and quality.
• Ensure compliance with regulatory and quality systems.
• Serve as manufacturing representative for audits.

Skills

Analytical skills

Data-driven mindset

Lean

Six Sigma

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Manufacturing, Industrial Engineering, Supply Chain Management

Tools

EBS

CAMSTAR

APEX

SQL

Power BI

Tableau

Python

VBA

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Job Summary

We are looking for a highly skilled and detail-oriented Manufacturing Business Process Analyst to join our team. This role demands strong analytical capabilities, sound business acumen, and the ability to effectively coordinate production control activities. The successful candidate will collaborate closely with production managers, engineers, and key stakeholders to drive process improvements and ensure seamless manufacturing operations. A strong foundation in LEAN manufacturing, coupled with an innovative and digital-first mindset, is essential for success in this position.

Key Responsibilities

Manufacturing Control & Governance

• Champion a process-centric approach by analysing production rates, quality metrics, and performance indicators to uncover trends and drive improvement opportunities.
• Develop structured models and frameworks that convert data into actionable insights, clear recommendations, and measurable outcomes.
• Lead coordination across interdependent functions to ensure production targets are achieved efficiently and sustainably.
• Streamline end-to-end (E2E) manufacturing processes and implement direct labor (DL) optimization strategies to enhance productivity.
• Ensure all manufacturing activities are compliant with industry standards, regulatory requirements, and internal quality systems.
• Collaborate cross-functionally with production managers, engineers, and key stakeholders to embed process discipline and foster a culture of operational excellence.
• Apply a data-driven mindset to strengthen governance, control mechanisms, and strategic decision-making.
• Manage and govern change orders (COs), deviations, and all operational changes, ensuring seamless implementation on the shop floor with minimal disruption.
• Review and perform redlining of change order documentation prior to execution to ensure accuracy and clarity.
• Lead initiatives to reduce NCMR/NCE, driving root cause analysis and corrective actions.
• Serve as the manufacturing representative for ISO, BSI, FDA, and other regulatory or customer audits.
• Work cross-functionally to maintain a state of continuous audit readiness across all manufacturing operations.

Continuous Improvement & Innovation

• Plan, execute, and sustain process improvement initiatives using methodologies such as Lean and Six Sigma.
• Map and evaluate existing processes, identify root causes of inefficiencies, and implement re-engineering techniques to enhance performance and product quality.
• Lead and facilitate cross-functional project teams to drive improvement initiatives aligned with business goals.
• Define and track key performance indicators (KPIs) to measure process effectiveness and identify future opportunities.
• Conduct cost-benefit analyses to support investment decisions and process changes.
• Deliver training and presentations on process improvement tools, fostering a culture of structured problem-solving and ownership.
• Integrate LEAN principles and digital tools to drive operational excellence and innovation.
• Evaluate and adopt emerging technologies to support process optimization and risk mitigation.
• Tasks assigned by managers.

Qualifications (Preferred Skills & Mindset)

• Strong analytical and problem-solving skills, with a focus on process integrity, data accuracy, and operational efficiency.
• Proven ability to apply a process-centric and data-driven mindset in a manufacturing environment to drive structured improvements.
• Proficiency in manufacturing and data systems such as EBS, CAMSTAR, APEX, SQL, and data analytics platforms (e.g., Power BI, Tableau); experience with software programming or scripting (e.g., Python, VBA) is a strong advantage.
• Demonstrated experience in leveraging digital tools to enhance manufacturing performance and decision-making.
• Comfortable working in a fast-paced, collaborative environment with a continuous improvement mindset.
• Bachelor’s degree in Manufacturing, Industrial Engineering, Supply Chain Management, Engineering or a related field.

AI in Hiring Notice

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].