Business Operation Team Lead

Bosch Group; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading technology company in Petaling Jaya is seeking a professional for customer service and sales operations. The role emphasizes effective handling of customer inquiries, sales reporting, and collaboration with various teams. Ideal candidates will have a relevant degree, 4-5 years of experience, excellent communication skills, and proficiency in Microsoft Office and SAP.

Benefits

Flexible working environment

Promotion of diversity and inclusivity in the workplace

Qualifications

• At least 4-5 years of experience in sales processes and business operations management.
• Excellent English communication skills, both written and spoken.
• Strong analytical skills to evaluate financial data.

Responsibilities

• Manage order processing and handle customer inquiries.
• Track and report KPIs and prepare sales reports.
• Collaborate with marketing and sales for operational consistency.

Skills

Sales operations management

Customer service

Analytical skills

Microsoft Office proficiency

Problem-solving

Education

Bachelor’s or Master’s Degree in Business Administration or related field

Tools

Power BI

SAP

Job description

Company Description

Do you want to shape beneficial technologies with your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology, you will have the chance to improve quality of life worldwide. Welcome to Bosch.

Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices in Selangor and Penang. The company operates in Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. In Penang, Bosch has four manufacturing facilities focusing on mobility electronics, power tools, and semiconductors. As of 2024, Malaysia employs over 4,000 associates. More information is available at www.bosch.com.my and facebook.com/BoschMalaysia.

Job Description

Customer Service Activities (10%)

• Manage order processing, including manual entry and monitoring automated systems.
• Handle customer inquiries and resolve complaints efficiently.
• Assist customers with requests during emergencies or capacity constraints.

Sales Service Activities (50%)

• Track and report KPIs and targets.
• Use Power BI to generate sales reports and prepare presentation charts/slides.
• Respond promptly to sales and customer email inquiries.

Marketing Service Activities (20%)

• Calculate and process sales rebates and allowances for customers.

General and Business Partnering Activities (20%)

• Report operational achievements and progress to the Business Operations manager, including statistical analysis and improvement plans.
• Ensure compliance with sales processes and signature rules.
• Collaborate with marketing, sales, and shared services to optimize processes and ensure operational consistency.
• Coordinate with internal stakeholders such as Accounting, Warehouse, Audit, and Sales teams to support their functions.
• Drive continuous improvement in regional Business Operations, including change management, automation, and best practice sharing.

Qualifications

• Bachelor’s or Master’s Degree in Business Administration, Finance, Accounting, Management, Operations, or related field.
• At least 4-5 years of experience in sales processes and business operations management.
• Excellent English communication skills, both written and spoken, with a customer-oriented and results-driven mindset.
• Strong analytical skills to evaluate financial data; resourceful, energetic, and problem-solving oriented.
• Organized with the ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Excellent interpersonal, planning, and organizational skills; detail-oriented.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook), SAP, and Power BI.
• Familiar with digital platforms such as MS Teams and shared drives.

Additional Information

Your future job location offers:

• Flexible working environment
• Promotion of diversity and inclusivity in the workplace