Business Operation Team Lead

Bosch Malaysia; Petaling Jaya; On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology and engineering company is seeking a professional for customer service and business operations management in Petaling Jaya. The ideal candidate will have a relevant degree and 4-5 years experience in sales processes. Strong English communication skills and proficiency in tools like SAP and Power BI are essential. The position offers a flexible working environment and promotes diversity.

Benefits

Flexible working environment

Promotion of diversity and inclusivity

Qualifications

• At least 4-5 years of experience in sales processes and business operations management.
• Excellent organizational skills to manage multiple projects and meet deadlines.
• Familiarity with digital platforms such as MS Teams and shared drives.

Responsibilities

• Responsible for order management, including manual entry and monitoring of automated order processing.
• Generate sales reports using Power BI to prepare visual presentations.
• Collaborate with marketing, sales, and shared services for effective processes.

Skills

Strong English communication skills

Customer service orientation

Analytical skills in financial data evaluation

Proficiency in Microsoft Office

Interpersonal skills

Education

Bachelor’s or Master’s Degree in relevant fields

Tools

SAP

Power BI

Job description

Do you want beneficial technologies to be shaped by your ideas? Whether in mobility solutions, consumer goods, industrial technology, or energy and building technology – with us, you will have the chance to improve quality of life worldwide. Welcome to Bosch. Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices in Selangor and Penang. In Malaysia, Bosch operates in Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has four manufacturing facilities in Penang, focusing on mobility electronics, power tools, and semiconductors. In 2024, Malaysia employed over 4,000 associates. Additional information is available at www.bosch.com.my and facebook.com/BoschMalaysia.

Job Description

Customer Service activities (10%)

• Responsible for order management: manual entry and monitoring of automated order processing.
• Manage and resolve customer inquiries and complaints.
• Handle customer requests during emergencies or capacity constraints.

Sales Service activities (50%)

• Track and report on KPIs and targets.
• Generate sales reports using Power BI to prepare visual presentations.
• Respond promptly to salespeople and customer email inquiries.

Marketing Service activities (20%)

• Calculate sales rebates and allowances for customer payouts.

General and Business Partnering activities (20%)

• Report operational achievements and progress to the Business Operations Manager, including statistical analysis and improvement plans.
• Ensure team compliance with sales processes, signature rules, and requirements.
• Collaborate with marketing, sales, and shared services to ensure effective processes and operational consistency.
• Coordinate with internal stakeholders such as Accounting, Warehouse, Audit, and Sales to support their tasks.
• Drive continuous improvement of regional Business Operations, including change management, automation, and best practice sharing.

Qualifications

• Bachelor’s or Master’s Degree in Business Administration, Finance, Accounting, Management, Operations, or relevant fields.
• At least 4-5 years of experience in sales processes and business operations management.
• Strong English communication skills (written and spoken), customer service orientation, and result-driven mindset.
• Analytical skills in financial data evaluation, resourcefulness, energy, and problem-solving drive.
• Excellent organizational skills to manage multiple projects and meet deadlines.
• Interpersonal, planning, and detail-oriented skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), SAP, and Power BI.
• Familiarity with digital platforms such as MS Teams and shared drives.

Additional Information

Your future job location offers:

• Flexible working environment
• Promotion of diversity and inclusivity