Business Operation Team Lead

Robert Bosch Group; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A multinational technology company in Petaling Jaya is seeking a Customer Service professional. Responsibilities include managing customer enquiries, order management, and generating sales reports using Power BI. The ideal candidate holds a degree in Business Administration or a related field and has a minimum of 4-5 years experience in a similar role. This position offers a flexible working environment and promotes diversity and inclusivity.

Benefits

Flexible working environment

Diverse and inclusive workplace

Qualifications

• Minimum 4-5 years working experience in sales processes and business operation management.
• Strong analytical skills in evaluating financial data.
• Good customer service and result orientation mindset.

Responsibilities

• Responsible for order management; manual and monitoring of automated order entry.
• Manages and resolves customer enquiries and complaints.
• Generate sales reports using Power BI.

Skills

English communication skills

Analytical skills

Organizational skills

Interpersonal skills

Education

Bachelor/Master Degree in Business Administration, Finance, Accounting, Management, or relevant discipline

Tools

Microsoft Office

SAP

Power BI

Job description

Do you want beneficial technologies being shaped by your ideas? Whether in the area of mobility solutions, consumer goods, industrial technology of energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices located in Selangor and Penang. In Malaysia, Bosch is active in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has four manufacturing arms in Penang with production focusing on mobility electronic, power tools, and semiconductors. In 2024, Malaysia employed over 4,000 associates. Additional information is available at www.bosch.com.my and http://www.facebook.com/BoschMalaysia.

Job Description

Customer Service activities (10%) :

• Responsible for order management: manual and monitoring of automated order entry.
• Manages and resolve customer enquiries and complaints.
• Handle customer requests in case of emergencies or in case of capacity constraints
• Overall KPI and target tracking and reporting,
• Generate sales reports using Power BI to prepare charts/slides for presentation
• Responds to salespeople and customer’s email inquiries in a timely manner.

Marketing Service activities (20%) :

• Calculate sales rebates & sales allowance to pay-out to customers

General and Business Partnering activities (20%) :

• Reports operational achievements and progress to the Business Operations manager on a regular basis including statistical analysis and improvement of action plans.
• Ensure the team to follow sales processes, signature rules, compliance requirements.
• Works closely with other commercial functions (marketing, sales, shared services etc) to ensure effective and efficient processes in the organization and ensure operational consistency.
• Coordinate with internal stakeholders in term of Accounting, Warehouse, Audit and Sales topics to support their tasks.
• Continuous improvement of regional Business Operations organization and realization of a lean setup according to blueprint. Responsibility for change management, driving and enabling automation, active participation in best practice exchange and supporting expert networking

Qualifications

• Bachelor/Master Degree in Business Administration/ Finance/Accounting/Management/ Operation or relevant discipline.
• Minimum 4-5 years working experience in the related field of sales processes and business operation management.
• Good English communication skills (both written and spoken) with good customer services and result orientation mindset.
• Possess strong analytical skills in evaluating financial data, resourceful, energetic, and driven to solve challenges. Able to utilize networks and available resources to achieve business goals.
• Strong organizational skills to manage multiple projects, prioritize tasks, and meet deadlines effectively.
• Excellent interpersonal skills, planning & organization skills, resourceful and detail oriented
• Proficient in Microsoft Office application (Excel, PowerPoint, Word and Outlook) , SAP and Power BI application.
• Proficiency in digital platforms (MS Teams, shared drive etc.)

Additional Information

Your future of job location offers you:
Flexible working environment
A working environment that promotes diversity and inclusivity