Business Office Assistant

Sunway Medical Centre; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent medical centre in Selangor is seeking a patient registration and cashiering assistant. The role involves managing patient flow, coordinating with hospital staff, and ensuring insurance compliance. Candidates must possess at least an SPM or relevant diploma and have customer service experience, with additional shifts required.

Qualifications

• Minimum 1-2 years of working experience.
• Experience in hospital or service-oriented industries preferred.
• Experience liaising with insurance matters is advantageous.

Responsibilities

• Ensure accurate entry of daily charges into the Hospital Information System.
• Attend to patients in queue and facilitate admission processes.
• Liaise with insurance providers to verify coverage.

Skills

Customer service

Communication

Coordination

Education

SPM certificate or Diploma/Advanced Diploma/Degree in Hospitality Management, Accounting, Business Administration

Job description

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Job Description:

To ensure all daily chargers received are accurately and promptly entered into the Hospital Information System in accordance with defined standards.

To attend to patients in queue.

To coordinate with bed management and ward nurses to facilitate smooth admission processes.

To liaise with insurance providers to verify if insurance coverage complies with admission policy standards.

To provide excellent customer service related to patient registration and cashiering to ensure a smooth and efficient patient flow.

Job Requirements:

Possess at least SPM certificate or Diploma/Advanced Diploma/Degree in Hospitality Management, Accounting, Business Administration, or an equivalent field.

Minimum 1-2 years of working experience.

Preferably with experience in hospital or service-oriented industries. Experience liaising with insurance matters is an advantage.

Must be willing to work on shift schedules, including night shifts, public holidays, and weekends.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years' experience do you have as an office assistant?
• Do you have customer service experience?
• Which languages are you fluent in?
• How would you rate your English language skills?
• How many years' experience do you have in the healthcare services industry?

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interests in property, construction, education, and healthcare. The group currently operates Sunway Medical Centre, one of the largest private tertiary hospitals in the region with 636 beds and accreditation from the Australian Council on Healthcare Standards (ACHS). The group is also constructing five more hospitals across Malaysia, expected to be completed in stages over the next four years.

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