Business Navigation Leader

Ikano; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

IKEA discounts

Flexi benefits

Maternity leave

Paternity leave

Gifts

Job summary

IKEA Southeast Asia is hiring a Business Navigation & Operations professional to drive store profitability and performance across assigned areas. You will steer and challenge actual performance with the store steering team, create standardized dashboards and support omnichannel metrics.

The role requires 1–3 years in retail, strong data analysis, and fluency in English. It offers a dynamic environment with focus on cost efficiency and long-term profitability.

Qualifications

• 1–3 years in retail market, understand commercial and financial processes.
• Experience developing new ways of working for efficiency.
• Experience in data analysis, metrics and projections.

Responsibilities

• Provide store steering team with information, analysis and insight.
• Promote standardised dashboards and ensure store competence.
• Contribute to measuring performance in omnichannel environment.
• Oversee store profit, cost development and gross margin management.
• Forecasting, staffing costs and budget monitoring.
• Drive cost efficiency and select projects to meet targets.
• Coordinate financial planning and store-level follow-up.
• Assist commercial sales navigation on the shop floor.

Skills

Retail experience

Data analysis

English fluency

Cost and profitability awareness

Tech savvy

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Support the Business Navigation & Operations Manager in navigating the growth and securing sustained profitability of IKANO. Drive the business navigation processes, including staff cost and productivity development. Be a pro-active, trustworthy business partner to the Country Business Navigation Manager, Finance Managers and store steering team by steering and challenging the actual business performance for the assigned area of responsibility.

Your assignment

• Provide store steering team with information, analysis, and expert insight to support, challenge, and steer the store towards growth, optimal performance, and sustained longterm profitability.
• Promote standardised dashboards and secure competence in the store to allow for analysis and understanding of performance and for making optimal decisions.
• Contribute to new ways of measuring and steering the business performance in an omnichannel environment, including productivity goals and productivity measurements to ensure performance.
• Have a full overview of store profit & loss and take responsibility for cost development and gross margin management, as well as for specific lines of the profit & loss, supporting Store and Country Business Navigation Manager in achieving a healthy profit & loss through key performance analysis and evaluation.
• Responsible for overall forecasting and monitoring, including the execution of working hours and staff cost structure, as well as budget, to ensure that set targets are met.
• Contribute with business navigation expertise in driving projects and business initiatives forward to secure the budget frame and healthy cost development.
• Develop and drive short-, mid-, and long-term resource planning, together with the HR manager to ensure cost efficiency.
• Conduct the necessary analysis, while securing a multi-dimensional view of the business, to evaluate retail performance with the customer in focus.
• Contribute with input and coordinate the financial business planning, budgeting, and followup for the assigned areas of responsibility to ensure goals are met.
• Responsible for commercial sales navigation on the sales floor to secure sustained profitability.
• Contribute with input and provide expertise to the store boards to enable performance.

Qualifications

• Possess at least minimum 1-3 years of experience in a retail market, preferably from store or country company level, with a good understanding of how the commercial and financial processes work.
• Possess at least minimum 1-3 years of experience of developing new ways of working and implementing proven solutions for efficiency purposes.
• Possess at least minimum 1-3 years of experience in data analysis, developing metrics and projections based on analysis results.
• Proven track record in delivering under time pressure.
• Able to work on computer/smart device literate, tech-savvy
• Able to speak fluently in English, both written and spoken

Additional Information

Additional information

Please apply by 30 September 2026.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys – and responsible – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.