Business Manager - Business (SME) Banking

GXS BANK PTE. LTD.; Pasir Panjang; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading digital bank in Southeast Asia is seeking an experienced Business Manager to enhance the Business Banking onboarding process. You will develop product strategies, analyze market trends, collaborate across teams, and monitor product performance. Candidates must have a Bachelor's degree and proven experience in banking product management. This is a fantastic opportunity to impact financial inclusion and customer experience.

Qualifications

• Proven experience as a Product Manager in banking or financial services.
• Strong understanding of customer behavior in digital banking.

Responsibilities

• Develop and execute product strategies for onboarding and payments.
• Analyze market trends and customer feedback for product improvement.
• Collaborate with stakeholders to deliver high-quality product features.
• Monitor product performance and make data-driven decisions.
• Optimize user journeys with the UI/UX team.

Skills

Analytical skills

Problem-solving skills

Communication skills

Cross-functional teamwork

Education

Bachelor's degree in Business, Finance, or related field

Job description

About GXS Bank:

We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is a leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a digital bank with a strong foundation, leveraging data, technology, and trust to solve problems and serve customers. As part of our mission, we aim to foster financial inclusion and unlock big dreams for people in our region.

About The Role:

We are seeking a dynamic and experienced Business Manager to lead the development and enhancement of our Business Banking customer onboarding process, operating accounts management, and payment solutions. This role is pivotal in ensuring a seamless and efficient experience for our banking customers.

Key Responsibilities

• Develop and execute product strategies for onboarding, accounts and payments.
• Analyze market trends, customer feedback, and competitor activities to identify opportunities for product improvement and innovation.
• Collaborate with stakeholders across engineering, design, compliance, legal and operations teams to deliver high-quality product features.
• Define product requirements, create user stories, and prioritize the product backlog.
• Monitor product performance, track key metrics, and make data-driven decisions.
• Identify areas of opportunity to improve internal processes, work-flows, and hand-offs between teams to fast track the process and reduce TAT.
• Build, optimize and re-iterate user journeys.
• Work with the UIUX team to generate the wireframes based on the agreed user journeys in line with finalised requirement documents.
• Manage the entire product lifecycle from concept to launch and beyond.
• Manage product pricing, fee structures, and customer campaigns to ensure profitability and market competitiveness.
• Ensure compliance with regulatory requirements and security standards.

Key Focus Areas

• Customer Onboarding: Streamline the onboarding process to enhance user experience and reduce friction.
• Operating Accounts: Develop and manage features that improve the functionality and accessibility of operating accounts.
• Payments: Implement and optimize payment solutions, both local and cross-border to facilitate secure and efficient transactions.

Role Requirements:

• Bachelor's degree in Business, Finance, Computer Science, or a related field.
• Proven experience as a Product Manager in the banking or financial services industry.
• Strong understanding of customer behaviour in the digital banking segment
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a cross-functional team environment.