Business Intelligence (BI) Analyst

CARiNG Pharmacy; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading retail pharmacy chain in Malaysia is seeking a data-savvy BI Analyst. In this role, you will analyze business data to generate insights, create dashboards, and collaborate across departments to enhance decision-making. The position requires a Bachelor's degree and significant experience in business intelligence within the retail or consumer sector.

Benefits

Health Insurance

Awards Programme

Bonus

Study Leave

Qualifications

• Minimum 5+ years of experience in BI, data analysis, or business analytics role.
• Experience with BI tools and data querying techniques (SQL).
• Understanding of data modeling and ETL processes.

Responsibilities

• Build and maintain scalable dashboards and visualizations.
• Analyze structured and unstructured data to derive insights.
• Support data governance and ensure data integrity and quality.

Skills

Data Analysis

Business Intelligence

Dashboard Development

Data Governance

SQL

Critical Thinking

Communication

Education

Bachelor’s degree in Data Science, Statistics, Economics or related field

Tools

Qliksense

Tableau

Power BI

Job description

Add expected salary to your profile for insights

BIG Caring Group, a leading retail pharmacy chain with more than 600 stores in Malaysia, seeks a curious and data-savvy BI Analyst to join our dynamic team. You will play a key role in turning raw data into meaningful insights that empower business decisions across marketing, merchandise, operations and supply.

You will be responsible for building interactive dashboards, delivering timely and accurate reporting, and supporting data governance efforts. Your work will directly contribute to data-driven decision-making across multiple business units and business performance optimization across the Group.

KEY RESPONSIBILITIES :

Build and maintain scalable dashboards and visualizations (Qliksense, Tableau, Power BI) that monitor KPIs across marketing, sales and other business performance.

Translate business requirements into data models and reports that are intuitive for business users to interpret and act on.

Continuously enhance dashboard usability to support better data exploration and storytelling.

Data Analysis & Insight Generation

Analyze structured and unstructured data from multiple sources (e.g., POS, e-commerce, CRM, loyalty, app, store) to identify trends, anomalies and opportunities.

Monitor product performance metrics such as sales data, market share, and profitability relative to competitors to identify trends, opportunities for improvement, and potential areas for growth.

Support ad hoc business queries with analytical insights and data-backed recommendations.

Campaign ROI Analytics

Partner with the Marketing team and eCommerce team to assess marketing ROI and campaign attribution across touchpoints ( in-store and ecommerce)

Cross-Functional Support

Partner with the Marketing team and eCommerce team to assess marketing ROI and campaign attribution across touchpoints ( in-store and ecommerce)

Support other stakeholder teams (merchandise, operations and supply chain) with data insights to drive business performance.

Assist in evaluating and prioritizing opportunities with data-backed justifications.

Support competitive benchmarking and market intelligence by visualizing relevant external and internal data points.

Data Governance & Quality Assurance

Act as a data quality gatekeeper, identifying data inconsistencies and collaborating with data engineering to resolve issues.

Ensure data integrity, accuracy, and consistency across platforms.

Promote best practices in data management and self-service BI adoption across business teams

REQUIREMENTS :

Education & Experience

Bachelor’s degree in Data Science, Statistics, Economics or related field.

Minimum of 5+ years of experience in a BI, data analysis, or business analytics role, preferably in retail, e-commerce, or consumer-facing industries.

Technical Proficiency

Hands-on experience with BI tools such as Qliksense, Tableau, or Power BI.

Proficiency in SQL and data querying techniques; knowledge of Python or R is a plus.

Solid understanding of data modeling, ETL processes, and analytical best practices.Core

Core Competencies

Strong analytical and critical thinking skills with the ability to simplify complex data sets.

Business acumen with a solid understanding of KPIs in marketing, sales, operations, and customer behavior.

Excellent verbal and written communication skills to present findings to both technical and non-technical stakeholders.

Self-motivated, detail-oriented, and able to manage multiple tasks in a fast-paced environment.

Willing to travel or relocate (scheduled to move to a new HQ in Bukit Raja by mid-2025).
Currently will be based in Section 51, Petaling Jaya.


If you have what we are looking for, please feel to drop your application directly to [e-mail] .

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as a business intelligence (BI) analyst? What's your expected monthly basic salary? Which of the following web analytics tools are you experienced with? Which of the following types of qualifications do you have? Which of the following programming languages are you experienced in? How many years' experience do you have using SQL queries?

Retail & Consumer Products 1,001-5,000 employees

CARiNG Pharmacy was established in 1994 by 5 pharmacists, who were course-mates in the School of Pharmacy, Universiti Sains Malaysia (USM).

The first CARiNG Outlet opened in Taman Muda, Cheras. At that time, the awareness of community pharmacy services was still low. The founders took these important steps to instill the value of pharmacists in the healthcare profession by:

Providing 12 hours a day, 7 days a week full time pharmacist service.

Providing easily accessible pharmacist counseling service, free blood pressure checks and other health checks at a minimum fee.

Designing the store with a modern, open concept to maximise interaction with customers and merchandise. With this successful concept, CARiNG Pharmacy is growing fast within the Peninsular Malaysia.

CARiNG Pharmacy was established in 1994 by 5 pharmacists, who were course-mates in the School of Pharmacy, Universiti Sains Malaysia (USM).

The first CARiNG Outlet opened in Taman Muda, Cheras. At that time, the awareness of community pharmacy services was still low. The founders took these important steps to instill the value of pharmacists in the healthcare profession by:

Providing 12 hours a day, 7 days a week full time pharmacist service.

Providing easily accessible pharmacist counseling service, free blood pressure checks and other health checks at a minimum fee.

Designing the store with a modern, open concept to maximise interaction with customers and merchandise. With this successful concept, CARiNG Pharmacy is growing fast within the Peninsular Malaysia.

Show more

Perks and benefits Health Insurance, Awards Programme, Bonus, Study L

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Business Intelligence Analyst