Business Development Representative

Genesys Telecommunications Laboratories, Inc.; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Business Development Representative to drive pipeline growth in a dynamic sales environment. This role involves qualifying leads, nurturing relationships, and collaborating closely with Account Executives to create new opportunities. The ideal candidate will be fluent in English and Mandarin, with a strong background in business development or sales. Join this innovative team and enjoy a clear path for career growth, where your contributions will be valued and celebrated. If you're eager to leverage modern tools and techniques to make a significant impact, this opportunity is perfect for you.

Qualifications

• Minimum 2 years in business development or sales with B2B experience preferred.
• Fluent in English and proficient in Mandarin, Bahasa Indonesia or Bahasa Malay.

Responsibilities

• Qualify leads and create new opportunities through inbound and outbound efforts.
• Collaborate with Account Executives to identify high-potential opportunities.

Skills

Business Development

Sales Skills

Interpersonal Skills

Presentation Skills

Problem-Solving

Time Management

Education

2+ years in business development or sales

Tools

Salesforce

Outreach

SalesLoft

6Sense

LinkedIn Sales Navigator

Job description

Business Development Representative page is loaded

Business Development Representative

Apply locations Kuala Lumpur (Flexible) time type Full time posted on Posted 8 Days Ago job requisition id JR107010

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Business Development Representative – Malaysia

Mandarin Speaking

The Business Development Representative (BDR) plays a key role in driving high-quality pipeline growth through a blend of inbound and outbound efforts.

As a trusted partner to Account Executives, the BDR strategically targets accounts, qualifies leads, and creates new opportunities.

This role is perfect for a proactive, customer-focused individual eager to leverage modern tools and techniques in a dynamic sales environment.

Why Join Us?

This position offers a clear path for career growth, equipping you with the skills and experience to advance within our organization. We’re committed to investing in your success.

Key Responsibilities

1. Lead Qualification & Nurturing
   • Build strong rapport with prospects by sharing valuable resources (e.g., webinars, white papers).
   • Qualify leads using frameworks like MEDDPIC, assessing fit based on business needs and priorities.
2. Outbound Prospecting
   • Execute highly personalized, multi-channel outreach strategies (e.g., email, cold calling, LinkedIn).
   • Leverage intent data and account intelligence to engage decision-makers effectively.
3. Inbound Lead Management
   • Respond promptly to inbound inquiries, delivering an excellent first impression and converting them into qualified opportunities.
4. Collaboration with Account Executives
   • Partner on account planning to identify high-potential opportunities.
   • Develop comprehensive Account Profiles to support research and sales alignment.
5. CRM & Data Management
   • Maintain accurate records in Salesforce and lead management platforms.
   • Enrich contact databases with key personas and decision-makers using advanced research tools.
6. Digital Engagement & Social Selling
   • Use social media platforms to build networks and nurture relationships.
   • Share engaging content and experiment with innovative approaches like video prospecting.
7. Continuous Improvement
   • Analyze outreach performance metrics to improve conversion rates.
   • Stay informed on industry trends, tools, and competitor activities to refine strategies.

Minimum Requirements:

• Minimum 2 years in business development, sales, or a related role (B2B experience preferred).
• Excellent interpersonal, presentation skills – both written and verbal.
• Language: Fluent in English, must be proficient in Mandarin, Bahasa Indonesia or Bahasa Malay.
• Proactive problem-solver with a curious and customer-focused mindset.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in CRM tools (e.g., Salesforce), lead management platforms (e.g., Outreach, SalesLoft), and collaboration tools.
• Strong organizational and time management skills.

Preferred:

• Experience with advanced prospecting tools (e.g., 6Sense, LinkedIn Sales Navigator).
• Familiarity with qualification frameworks like BANT or MEDDPICC.
• Social selling and video prospecting experience.

What Success Looks Like:

• Consistently meets or exceeds quarterly targets.
• Builds value-driven relationships with prospects and stakeholders.
• Converts qualified leads into high-impact opportunities aligned with sales objectives.
• Collaborates effectively with Account Executives to achieve shared success.

Your Impact: In this role, you’ll directly influence our sales pipeline and play an integral part in helping our team achieve revenue goals. Regular alignment with sales on prospecting strategies will be crucial to ensure a unified approach.

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in the country advertised.

Join us to build a career where your contributions are valued, your growth is prioritized, and your success is celebrated.

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