Business Development Manager (Samsung Care+)

Samsung Electronics America; Kuala Lumpur; On-site; MYR 75,000 - 110,000; Full time

Job summary

Samsung Electronics America recherche un Mobile Samsung Care+ Manager basé à Kuala Lumpur pour renforcer la croissance et l'innovation de son programme Samsung Care+. Ce rôle crucial inclut la gestion de partenaires d'assurance, le développement de programmes et la garantie de l'alignement organisationnel pour une meilleure performance et satisfaction client.

Qualifications

• Expérience dans le développement commercial ou la vente, de préférence au sein de l'industrie mobile.
• Connaissance des programmes de soins mobiles et de réparation.
• Capacité prouvée à gérer des relations de haut niveau.

Responsibilities

• Gérer des relations avec des partenaires clés dans le domaine de l'assurance.
• Analyser la performance du programme Samsung Care+.
• Aligner les initiatives transversales au sein de l'organisation.

Skills

Sales experience

Business development

Customer service

Analytical skills

Communication

Collaboration

Negotiation

Tools

MS Power Point

Excel

Word

Job description

Position Summary

As the Mobile Samsung Care+ Manager, Mobile Experience Business for [Market], you will be responsible for supporting the growth and innovation of Samsung Care+ programming.
Samsung Care+ is a wide-ranging mobile care plan offered in conjunction with Samsung Galaxy devices to provide its users with peace of mind in the event accidental breakage and breakdown. Samsung Care+ programming aims to retain value for the consumer and encourage consumer loyalty with Samsung Galaxy.
Working closely with Global and regional headquarter based Samsung Care+ product leads, you will lead Samsung’s efforts to grow awareness and sales of Samsung Care+ by expanding to new channels, and creating innovative solutions and programs.

Role and Responsibilities

• Lead account management responsibilities for key local insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
  • Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
  • Exploring new sales programs and revenue models with partners

• Run day-to-day Samsung Care+ program performance tracking and analysis
• Identify and project manage new local initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
  • Conducting market research, competitive landscape analysis, and partner evaluations to develop new business program models and success cases
  • Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment
  • Running pilot programs with partners to test new concepts and track and report performance to key internal / external stakeholders
  • Creating program guidelines and support program implementation at scale

• Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel manage organizations
• Liaise with global and regional counterparts to align on global/regional directions and report local updates and program performance
• Develop and present Samsung Care+ program updates, new business / program plans, product performance to local key senior stakeholders

Skills and Qualifications

• Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
• Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
• Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc. is highly preferred
• Experience with local insurance companies or third-party administrator (TPA) partners
• Experience negotiating and managing commercial partner agreements
• Familiarity with mobile OEM device supply chain process
• Knowledge related to repair and distribution of refurbished phone markets will be beneficial
• Proven ability to navigate organizations and drive implementation
• Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
• Analytically adept to inform logic with data
• Proficient with MS Power Point, Excel, and Word
• Excellent communication & collaboration skills
• Deep knowledge and previous strategic experience in mobile category desired

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