Business Development Manager - EMB China Team (Penang)

OCBC; Penang; On-site; MYR 89,000 - 134,000; Full time

Job summary

OCBC Bank in Singapore/region seeks a Business Development Manager to drive new customer acquisition, build strong client relationships, and deliver sustainable revenue growth. Responsibilities include identifying opportunities, networking with partners, and coordinating cross‑selling across banking products.

You will collaborate with Relationship Managers and product teams to expand the customer base while adhering to regulatory requirements and risk controls.

Qualifications

• Minimum 3–5 years of relevant experience in business development, sales, relationship management or banking.
• Proven track record in acquiring customers and meeting sales targets.
• Strong interpersonal and communication skills.

Responsibilities

• Identify and develop new business opportunities to grow the customer base and revenue.
• Acquire new-to-bank customers through networking, referrals and partnerships.
• Build and maintain a robust pipeline with timely follow‑ups and conversions.
• Provide cash management and banking solutions aligned to customer needs.
• Deepen relationships with existing customers and explore cross‑sell opportunities.
• Collaborate with internal teams to maximize group‑wide opportunities and ensure regulatory compliance.
• Monitor sales performance and adjust strategies to close gaps.

Skills

Sales

Relationship management

Client acquisition

Cross-selling

Networking

Education

Bachelor's degree in Business/Finance/Banking

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Background:

At OCBC, we are constantly on the lookout for exceptional individuals to join our team. As Singapore's second largest financial services group in Southeast Asia by assets and one of the world's most highly rated banks, with an Aa1 rating from Moody's. Recognized for its financial strength and stability, OCBC Bank is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore and the Asia Pacific by The Asian Banker. If you are a go-getter with high level of drive, do come and join our dynamic sales team today!

Job Purpose:

Business Development Manager is responsible for driving new business acquisition, building and expanding customer relationships, and delivering sustainable revenue growth. The role requires a strong sales mindset, excellent relationship-building skills and the ability to identify and convert business opportunities through direct sales, referrals and strategic partnerships.

Key Responsibilities

1. Business Development & Customer Acquisition

• Identify and develop new business opportunities to grow the customer base and revenue.
• Proactively acquire new-to-bank customers through networking, referrals, market outreach and strategic partnerships.
• Develop and maintain a strong pipeline of prospective customers and ensure timely follow-up and conversion.
• Understand customers' business needs and provide suitable cash management solutions to support their business growth.

2. Relationship Management

• Build strong and long‑term relationships with business owners, key decision makers and external business partners.
• Deepen relationships with existing customers by identifying opportunities for additional cross‑sell products and services.
• Act as a trusted business partner to customers by understanding their business, industry and financial needs.

3. Referral & Partnership Development

• Develop referral networks with corporate service providers, business consultants, accountants, lawyers, business associations and other relevant partners.
• Establish strategic partnerships to generate sustainable customer referrals and business opportunities.
• Work closely with internal stakeholders to maximise cross‑selling and One Group opportunities.

4. Sales & Revenue Growth

• Achieve assigned sales targets across customer acquisition, deposits, transaction banking, FX and other relevant banking solutions.
• Drive wallet share expansion through effective cross‑selling and relationship deepening.
• Monitor sales performance, pipeline progress and conversion rates, and take proactive action to close gaps.

5. Customer & Market Intelligence

• Keep updated on market trends, emerging industries and business opportunities.
• Develop a strong understanding of customers' industries and business models.
• Identify potential business opportunities arising from new investments, expansion, regionalisation and other business activities.

6. Compliance & Risk Management

• Ensure all customer acquisition and onboarding activities comply with the Bank's policies, procedures and regulatory requirements.
• Conduct appropriate customer due diligence and ensure proper documentation and quality of submissions.
• Maintain high standards of conduct, integrity and risk awareness.

7. Internal Collaboration

• Work closely with Relationship Managers, Branch Managers, Product Specialists, Operations, Financing team, Strategic Alliance and other internal teams to deliver a seamless customer experience.
• Collaborate across business segments to identify and maximise group‑wide business opportunities.

Qualifications & Requirements

• Equivalent qualification in Business, Finance, Banking, Economics, Marketing or a related discipline.
• Minimum 3-5 years of relevant experience in business development, sales, relationship management, banking, financial services or a related field.
• Proven track record in acquiring new customers and achieving sales or business targets.
• Strong interpersonal, commun