Business Development Manager

ICE Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading travel wholesaler is seeking a Business Development Manager in Kuala Lumpur. This role emphasizes building partnerships with travel agents and industry clients, driving business growth, and enhancing customer support. Ideal candidates will have 5-6 years of experience in sales or business development in the travel sector, with strong negotiation and communication skills. Proficiency in English and Bahasa Malaysia is essential, with Chinese as an added advantage. The position offers competitive benefits including bonuses and annual company trips.

Benefits

Annual Company trip

Group PA insurance

Yearly Bonus

Outpatient medical coverage

Employee price for travel packages

Company uniform provided

Monthly training arrangements

Qualifications

• Minimum 5 - 6 years of experience in the travel industry, preferably in Sales or Business Development.
• Proficient in English and Bahasa Malaysia; Chinese is an advantage.
• Basic computer literacy is required.

Responsibilities

• Identify new business opportunities with travel agencies and industry partners.
• Build and maintain relationships with existing partners.
• Conduct market research to identify industry trends and customer needs.
• Prepare proposals and sales reports for management.
• Provide product training and destination updates to partners.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Attention to detail

Tools

Outlook

Excel

Word

PowerPoint

Job description

Company Description:
Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region.

As we expand our services into the cruise segment, we are seeking a dedicated Business Development Manager to join our team. This position plays a key role in driving digital transformation and operational efficiency across our B2B travel services and will work closely with cross-functional teams including business stakeholders, developers, and designers and to ensure that projects are delivered on time, within scope, and aligned with business objectives.

This is a full-time onsite position in ICE HOLIDAYS Sdn Bhd’s office in Malaysia.

Job Responsibilities

• Identify new business opportunities with travel agents, corporate clients, tourism partners, and other industry partners.
• Build and maintain good relationships with existing partners to encourage long‑term collaborations.
• Promote the company’s travel products through presentations, briefings, and market visits.
• Conduct market research to identify industry trends, customer needs, and competitors.
• Work closely with Operations, Product, and Marketing teams to deliver sales plans and meet client needs smoothly.
• Join client meetings, travel fairs, roadshows, and industry events to build brand awareness and get new leads.
• Prepare proposals, quotations, sales reports, and performance updates for management.
• Provide product training and destination updates to partners, enhancing their knowledge and confidence in selling company packages.
• Ensure strong customer support and follow‑up to maintain high service standards and partners satisfied.

Job Requirements

• Minimum 5 - 6 years of working experience in the travel industry, preferably in Sales, Business Development, or related fields.
• Must be proficient in English and Bahasa Malaysia (spoken, written, and reading). Candidate that can converse in Chinese language will be an added advantage.
• Strong interpersonal, communication, and negotiation skills.
• Proactive, confident, and able to engage professionally with partners and clients.
• Excellent follow‑up skills with high attention to detail.
• Comfortable working long hours with computers and mobile devices.
• Basic computer literacy (Outlook, Excel, Word, PowerPoint).
• Willing to travel when required (travel allowance will be provided).

Benefits & Perks

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreation for everyone