Business
• Source for prospective clients (Personal, Priority and Business Banking) for mortgage loans through alliance tie-ups such as real estate agents, mortgage brokers, developers & lawyers.
• Understand client needs for mortgage financing, structure proposed solution and close the sale further to credit approval.
• Understand and uncover client’s other financial needs and refer relevant retail and wealth products.
• Work alongside EB and segment team to include Mortgage offers as part of corporates offers as part of cross-sales activities.
Processes
• Ensure adherence to concerned policies including on call reports, appointments with customers and pipeline management to ensure timely completion of end to end mortgage process.
• Conduct regular scheduled visits and develop constant engagement with all dealers, developers and mortgage brokers aligned to country engagement model and strategy.
Risk Management
• Ensure a full understanding of the risk and control environment in area of responsibility.
• Ensure that prospects and existing customers are clearly communicated about the bank charges/terms and conditions.
• Ensure “Customer Due Diligence” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
• Data confidentiality and secrecy norms of the bank are fully adhered to.
• Ensure that all applications (Account opening forms or loan application form) are being cross-checked prior to submission.
• Ensure that the sales process prescribed by the bank is fully adhered to.
• Ensure full awareness of all policies related to Mis-selling etc. & comply the same.
• Maintain complete and detailed knowledge of all the assigned products.
• Maintain accurate and up to date activity records.
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.