Business Development Director - Retail (Sarawak)

Randstad; Kuching; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading retail business in Sarawak is seeking a Business Development Director to manage operations across 35 stores. The ideal candidate will drive sales performance, enhance customer service, and lead a dynamic team. This pivotal role requires a candidate with extensive retail experience, strategic mindset, and a passion for customer engagement.

Qualifications

• Minimum 8 years of retail operations experience, with at least 3 years in a multi-store leadership role.
• Proven track record in driving sales performance and improving customer service standards.
• Experience in coaching and motivating retail teams.

Responsibilities

• Lead and oversee the end-to-end operations of 35 shops across Sarawak.
• Inspire, coach, and motivate front-line teams.
• Design and execute impactful in-store promotions.

Skills

Leadership

Sales Performance

Customer Service

Coaching

Strategic Mindset

Organisational Skills

Education

Bachelor Degree

Job description

Business Development Director - Retail (Sarawak)

Kuching

MYR 250,000 - 300,000

Be among the first applicants.

7 days ago

about the company

Our client is one of the leading retail businesses in Malaysia, with a strong footprint across Sarawak. As the business grows, they are looking for a passionate and forward-thinking individuals to join their team,

about the job

We’re looking for a forward-thinking retail leader to take charge of daily operations across 35 retail outlets in Sarawak.

Reporting to the CEO. This is a key role for someone who thrives in a fast-paced environment and is passionate about driving customer experience, energising teams, and pushing boundaries in retail engagement.

Key Responsibilities:

• Lead and oversee the end-to-end operations of 35 shops across Sarawak, ensuring consistent and high-quality retail standards.
• Inspire, coach, and motivate front-line teams to deliver exceptional customer service and exceed sales targets.
• Design and execute impactful in-store promotions and marketing initiatives that resonate with local shoppers.
• Continuously improve customer journey and service delivery, creating a memorable in-store experience.
• Build and maintain strong relationships with external stakeholders

about the company

Our client is one of the leading retail businesses in Malaysia, with a strong footprint across Sarawak. As the business grows, they are looking for a passionate and forward-thinking individuals to join their team,

about the job

We’re looking for a forward-thinking retail leader to take charge of daily operations across 35 retail outlets in Sarawak.

Reporting to the CEO. This is a key role for someone who thrives in a fast-paced environment and is passionate about driving customer experience, energising teams, and pushing boundaries in retail engagement.

Key Responsibilities:

• Lead and oversee the end-to-end operations of 35 shops across Sarawak, ensuring consistent and high-quality retail standards.
• Inspire, coach, and motivate front-line teams to deliver exceptional customer service and exceed sales targets.
• Design and execute impactful in-store promotions and marketing initiatives that resonate with local shoppers.
• Continuously improve customer journey and service delivery, creating a memorable in-store experience.
• Build and maintain strong relationships with external stakeholders

skills and experience required

• Minimum 8 years of retail operations experience, with at least 3 years in a multi-store leadership role.
• Proven track record in driving sales performance and improving customer service standards.
• Strong leadership and people management skills with experience in coaching and motivating retail teams.
• Creative and strategic mindset in developing in-store promotions and customer engagement initiatives
• Highly organised, hands-on, and able to thrive in a fast-moving, multi-location retail environment.
• Familiarity with the Sarawak retail landscape is a plus.
• Willing to travel frequently across store locations within Sarawak.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree