Business & CRM Analyst

Siemens Mobility; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare technology firm in Kuala Lumpur is seeking a Business & CRM Analyst to optimize CRM systems and enhance customer engagement. The ideal candidate will leverage data analytics to drive strategic recommendations and support business growth in the Malaysia market. Strong analytical and communication skills, along with experience in corporate environments, are essential for this role. Join us to make a positive impact in healthcare!

Qualifications

• Preferably a Degree in Business Admin, IT Business Analytics, Math or related quantitative fields.
• 3-5 years working experience in Corporate or MNC setting.

Responsibilities

• Assist with user access, issue resolution, and training on sales-related platforms.
• Create and update account data in sales tools while ensuring data accuracy.
• Update and maintain essential master data.
• Ensure sales funnel data accuracy and address quality issues.
• Support in development and maintain performance dashboards.

Skills

Data Analytical & Visualization skills

Problem-solving

Communication skills

Interpersonal skills

Ability to work under pressure

Education

Degree in Business Admin, IT Business Analytics, Math

Tools

Microsoft PowerPoint

Microsoft Excel

PowerBI

Tableau

Job description

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company's name is dedicated to our employees. It's their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone to grow both personally and professionally. Sound interesting?

Then come in and join Malaysia team as Business & CRM Analyst, you will be responsible for leveraging data and analytics to drive customer relationship management strategies. You will play a pivotal role in optimizing CRM systems, integrating data insights, and recommending strategies to enhance customer engagement and retention. Additionally, this position requires a deep understanding of the platforms, strong analytical skills and the ability to translate the data into actionable business recommendations for business growth strategies relevant to the Malaysia Market.

Your tasks and responsibilities:

SHARE Business Administration:

User Application Support and Training: Assist with user access, issue resolution, and basic training on sales-related platforms.

Data Administration: Create and update account data in sales tools while ensuring data accuracy and compliance.

Master Data Management (MDMs):

Update and maintain essential master data, including Price Request Forms (PRF), price books, local costs, and exchange rates.

Sales Funnel Reporting and Performance Tracking:

Ensure sales funnel data accuracy and is up-to-date and address quality issues for sales funnel-related applications.

Support and conduct funnel review meetings regularly with Stakeholders and align organizational goals.

Support in development and maintain operations performance dashboards and KPI metrics to monitor CRM effectiveness and deliver insights to stakeholders.

Interdepartmental Stakeholders Management & Coordination:

Collaborate with Sales, Finance, Business Lines, Project Management and Service teams to maintain high forecast and market accuracy in the opportunity pipeline.

Data Analytics Management:

Market Analytics and Business Reviews: Support Malaysia healthcare market's business review process by generating actionable insights and analytics. Analyze market reports and other Business Tools that provide insights into data[1]driven decision making for stakeholders.

Lead and Opportunity Management:

Oversee lead generation, opportunity tracking, and installed base management to maximize customer engagement and revenue.

CRM Optimization and Strategic Development:

Manage and optimize CRM processes across different platform tools, enhance efficiency in internal processes.

Identify key areas for improvements on CRM processes, recommend feasible measures to be implemented.

Business Growth Strategy:

Manage and support Stakeholders to drive the Malaysia business growth plan, driving short- and long-term revenue objectives.

Analyze customer data to design and support GTM strategies aligned with business objectives and strategic planning

To find out more about the specific business, have a look at https://www.siemens-healthineers.com/en-my

Your qualifications and experience:

• Preferably a Degree in Business Admin, IT Business Analytics, Math or related quantitative fields.
• 3-5 years working experience in Corporate or MNC setting.

Your attributes and skills:

• Ability to cope with fast-paced and high-pressured work.
• Ensure management reporting accuracy, coordinate with various stakeholders to drive improvements in Business Growth.
• Able to produce satisfactory and consistent results under minimal supervision.
• Strong problem-solving, Data Analytical & Visualization skills.
• High responsibility, good interpersonal skills, excellent (spoken and written) communication skills Advance knowledge and skills in Microsoft Office i.e. PowerPoint, Excel, PowerBI, Tableau

Our global team:

We are a team of 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

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