Business Channels (Operations & Customer Service) - Executive (Start ASAP)

Prosple; Kedah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Malaysia is seeking motivated individuals for customer service roles. Responsibilities include engaging with customers, handling transactions, and achieving sales targets. Candidates should be Malaysian citizens, with a service-oriented mindset and a degree or relevant experience. This position offers career progression and training opportunities.

Qualifications

• Must be a Malaysian citizen.
• Experience in financial institutions preferred.
• High level of integrity and accountability.

Responsibilities

• Engage walk-in customers for transaction processing.
• Provide superior customer service to achieve targets.
• Manage overall branch cash holding.

Skills

Customer interaction

Cash handling

Sales experience

Excellent service mindset

Communication skills

Education

Fresh graduate or relevant experience

Job description

Your role

Key responsibilities include:

• Engage with walk-in customers for transaction processing and need-based discussions for cross-selling.
• Provide superior customer service to achieve CSAT scores and Mystery Shopping results.
• Carry clear targets for CASA and FD book growth, account opening, and cross-selling of PL, Credit Cards, Portfolio Sales, ASBF Funding, and other products.
• Use I-Pads or other devices for customer service and cross-selling where applicable.
• Assist in calling customers for service and sales interactions.
• Carry out Branch RCSA through sample checking and effective rectification.
• Accept and process transactions including deposits, withdrawals, remittances, ANSB, and other bank products timely and accurately.
• Over-ride transactions within bank-defined limits.
• Manage overall branch cash holding and end-of-day cash balancing (for Chief Cashier role).
• Comply with staff rotation guidelines for operational risk mitigation.
• Observe and comply with the Bank’s Code of Conduct & Ethics.
• Maintain confidentiality of customer and bank information.
• Keep a clean, organized work area and maintain professional appearance.
• Attend all applicable trainings including e-learning and Workday.
• File reports and assist in branch housekeeping activities as needed.
• Perform other duties as assigned periodically.

About you

The company is looking for candidates who meet the following requirements:

• Malaysian citizen.
• Fresh graduates or candidates with relevant work experience are welcome.
• Experience in financial institutions or related fields preferred.
• Customer interaction, cash handling, transaction processing, and sales experience.
• Basic banking knowledge.
• High level of integrity and accountability.
• Excellent service mindset, communication, and cross-selling skills.
• Professional appearance and courtesy.
• Optional certifications: FIMM / UT license, PCE & TBE license.

Training & development

• Attend all applicable trainings including e-learning and Workday.
• Progressive digitisation of employee journey to support lifelong learning and career growth.

Career progression

• Opportunities to grow talent from within the organisation aligned with the Bank’s “Digital at the Core” ethos.

How to apply

Submit your application online. The recruitment team will review applications carefully. If shortlisted, you will receive an email invitation for an interview. You may check your application status by logging into your candidate account.

This job may close before the stated closing date, you are encouraged to apply as soon as possible