Business Channels - Branch Manager (Muar)

Hong Leong Bank Berhad; Muar; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading financial institution seeks a Branch Manager to oversee operations and drive customer acquisition. The successful candidate will be responsible for managing performance metrics, fostering a culture of improvement, and steering the branch toward achieving profitability targets. Ideal candidates will possess strong leadership and people management skills, along with a background in financial services.

Qualifications

• Minimum of 5 years related working experience in a Branch Customer Service role.
• Strong leadership skills with team training experience.
• Ability to guide a team to achieve sales targets.

Responsibilities

• Drive sustainable growth and acquisition of new customers.
• Monitor branch performance and identify areas for improvement.
• Collaborate with management teams for strategic planning.

Skills

People management

Leadership

Communication

Organizational skills

Education

Degree/Diploma/Professional Certification

Undergraduate degree in Accounting/Banking/Investment/Finance

Job description

Overview

The Branch Manager is responsible for all aspects of business development, management functions from operation to revenue generation, contributing towards achieving the region’s overall profitability targets. By providing leadership, monitoring performance, driving continuous improvement, and acting as a liaison with senior management, the Branch Manager ensures the branch’s sustainable growth and competitiveness in the market.

The successful candidate will report to the Regional Community General Manager.

Job Responsibilities:

• Drive sustainable growth and acquisition of new customers for Auto Loan, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance;
• Monitor the performance of the branch (financial, operational and customer service) while establishing appropriate metrics and benchmarks to assess the efficiency and effectiveness of each branch and identify areas for improvement;
• Seek out opportunities for innovation, process optimization, and cost savings by reviewing best practices, industry trends, and market conditions;
• Participate in strategic planning and decision-making processes, providing valuable insights and recommendations based on their understanding of the cluster's operations and market dynamics.
• Foster a culture of continuous learning and knowledge sharing among the branches, promoting the exchange of ideas and experiences that lead to enhanced operational performance;
• Work with cross functional departments to ensure alignment in lending direction and continuous feedback loop on business opportunities and risk areas to avoid;
• Collaborate strategically with Management teams of other business segments and sales channels to solicit high net worth referral, upgrade and business opportunity.

Job Requirements:

• Malaysian citizen.
• A Degree/ Diploma/ Professional Certification in any field from a recognized College/ University.
• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.
• 5 years and above related working experience, ideally in a Branch Customer Service, Mortgage/Hire Purchase/Personal Loan/Credit Cards Direct Sales, Wealth Management Relationship role.
• Strong people management and leadership skills, with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organizational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

HLB Careers link:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/job/MUR-MUAR-BR/Manager---Business-Channels--Branch-_JR0000019680-1

For more job opportunities, please go to HLB Careers:

https://hlb.wd3.myworkdayjobs.com/HLBCareers/