Business Banking Operations - MGR

OCBC; Negeri Sembilan; On-site; MYR 30,000 - 40,000; Full time

Job summary

Une banque de premier plan en Malaisie recherche un professionnel du soutien opérationnel qui contribuera à la gestion des demandes d'intégration des clients PME. Le poste exige de solides compétences en communication, une attention particulière aux détails, et un esprit d'équipe. Le candidat retenu aura l'opportunité de travailler au sein d'une équipe dynamique tout en bénéficiant d'un ensemble attractif d'avantages et d'opportunités de développement professionnel.

Benefits

Salaires de base compétitifs

Avantages flexibles

Initiatives communautaires

Opportunités d'apprentissage et de développement professionnel

Qualifications

• Au moins 3 ans d'expérience en soutien opérationnel/service client dans une banque.
• Maitrise de l'anglais, malais, et/ou chinois.
• Engagement à l'excellence du service et qualité du travail.

Responsibilities

• Traiter les demandes d'appli en ligne pour l'intégration des clients PME.
• Effectuer saisies et vérifications de données pour les applications d'intégration.
• Gérer les appels sortants pour obtenir des informations supplémentaires.

Skills

Communication

Negotiation

Interpersonal Skills

Result Oriented

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Access

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Responsibilities

• Process customers’ online application for onboarding SME customers according to bank guidelines.
• Perform data entry and data verification for onboarding applications.
• Make outbound calls to obtain additional information from customer.
• Handling customer and internal stakeholders’ enquiries.
• Ensure adherence to the bank policies, regulatory risks and compliance matters.
• Support digital initiatives.
• To liaise with various stakeholders (i.e. Sales personnel, Compliance officers, etc.) regarding relevant daily job functions.
• Any other assignments that may be assigned from time to time.
  
  

Requirements

• Preferably with at least 3 years of operational support/call centre/ customer service experience in banking industry.
• Good communication and negotiation skills.
• Proficient in English, Malay, and/or Chinese language; additional languages will be an added advantage.
• Familiar with Microsoft Excel, Word, PowerPoint, Access etc.
• Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills and team oriented.
• Able to manage administrative duties, ad-hoc assignment and any duties that may be assigned from time to time.
• Able to work independently, self-driven with minimum supervision.
• Result oriented, great sense of responsibility and team player.
• High integrity and practices OCBC core values.
• Committed to service excellence and quality in area of work.
• Fresh graduates are encouraged to apply
  
  

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.