Business and Marketing Support

Freshtel Internet; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the internet services sector is seeking a Business & Marketing Support to enhance growth and operational efficiency. The successful candidate will assist in marketing campaigns, dealer acquisition, and business operations within a dynamic service environment.

Qualifications

• Detail-oriented and tech-savvy individual.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist in executing marketing campaigns for Internet home fiber services.
• Support dealer and site acquisition communication and onboarding.
• Maintain customer and dealer databases and prepare presentations.
• Conduct research on competitor packages and marketing strategies.

Skills

Detail-oriented

Tech-savvy

Creative

Job description

Job Summary:

The Business & Marketing Support plays a critical role in supporting the growth and operational efficiency of the Internet home fiber business. This role provides assistance in business units, marketing execution, dealer and site acquisition coordination, administrative support, and reporting. The ideal candidate is detail-oriented, tech-savvy, creative and able to thrive in a fast-paced service provider environment.

Key Responsibilities:

1) Marketing & Campaign Support

• Assist in executing marketing and promotional campaigns for Internet home fiber services.
• Coordinate with design and digital teams for marketing material production POSM (banners, flyers, social media content) etc.
• Help manage online and offline campaigns to drive customer acquisition and retention.
• Monitor campaign effectiveness and compile performance reports.

2) Dealer & Site Acquisition Support

• Support communication with dealers/partners regarding new products, pricing, and promotions etc.
• Assist in onboarding new dealers and managing documentation (agreements, commission structures) etc.
• Track dealer and Site Acquisition performance and help prepare weekly sales/site acquisition reports, dashboards, and analysis.
• Coordinate with sales and site acquisition teams to ensure targets and KPIs are tracked and updated regularly.

3) Business Operations & Admin

• Maintain and update customer and dealer databases.
• Help prepare business presentations, proposals, and product info packs.
• Assist in managing the inventory of marketing materials and suppliers.
• Support field teams with logistics planning and issue resolution.

4) Market Intelligence

• Conduct research on competitor Home Fiber packages, pricing, and marketing strategies.
• Support the team with insights and ideas to refine offers and dealer strategies.