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An established industry player is seeking a Business Analytics Manager to enhance operational efficiency and drive digitalisation within their Global Business Services. This pivotal role involves managing data-related frameworks, collaborating with stakeholders, and leveraging technology solutions to optimize service delivery across the APAC region. The ideal candidate will possess a blend of analytical prowess, problem-solving skills, and effective communication abilities, ensuring alignment with the firm's strategic vision. Join a dynamic team committed to excellence and innovation, where your insights will shape the future of business operations and client services.
Job Description
This Business Analytics Manager role is critical to driving the Firm’s strategic technological and digitalisation excellence within Global Business Services in Malaysia. The Business Analytics Manager in Fragomen Global Business Services plays a pivotal role in driving operational efficiency, consistency, standardisation, reporting, data analytics and enhancing service excellence across the APAC region.
In this role, you will manage and drive data-related operational excellence frameworks to ensure the efficient delivery of the Firm’s goals and Client services. You are a dynamic individual capable of managing all stages of achieving operational excellence, including change and risk management, with a strong focus on data analytics. You will be required to explore technology solutions, harness those capabilities within the Firm and seek opportunities to further leverage technological enhancements.
You will quickly learn the end-to-end operational flow and develop an in-depth understanding of all available platforms within the Firm, seeking opportunities to further enhance operating efficiency and reporting requirements. You will be adept at building strong engagements with key stakeholders, ensuring that all parties are consulted and engaged to ensure alignment. You will be instrumental in delivering optimal outcomes and supporting best-in-class service delivery across Fragomen Shared Services APAC Operations, ensuring alignment with the Firm’s strategic vision for innovation and efficiency.
To be successful in this role, you will possess a combination of sophisticated skills as a seasoned Business Analytics Manager in a Global Business Services environment, including operational planning, people management, quality and control risk management, data forecasting analysing, reporting, internal and external stakeholder management, resource planning, critical thinking, and problem-solving abilities. You will represent the Firm’s brand, delivering optimal outcomes and supporting best-in-class service delivery.
OVERVIEW OF DEPARTMENT / FUNCTION
Fragomen Global Business Services Malaysia provides end-to-end Corporate Immigration services to Clients globally. The role within the team in Malaysia provides a range of exceptional level of business & corporate support services to a wide range of Clients in achieving their operational data analytical requirements.
KEY RESPONSIBILITIES
Requirement Gathering & Analysis
Process Improvement & Optimisation
Stakeholder Communication & Collaboration
Data Analysis & Decision Making
Solution Assessment & Validation
Documentation & Reporting
QUALIFICATION & EXPERIENCE