Business Analyst - Risk System

AIA Shared Services; Sepang; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading insurance service provider in Malaysia seeks a professional to develop training materials and support end user adoption. The ideal candidate will have over 5 years of experience in Risk and Compliance and strong skills in communication and analysis. You will facilitate training and document business requirements for system changes, ensuring effective incident management and user support.

Qualifications

• Minimum of 5 years’ experience in Risk and Compliance.
• In-depth knowledge of system development lifecycle.
• Fluent in spoken and written English.

Responsibilities

• Develop training and reference material to support end user adoption.
• Facilitate periodic training for new joiners and system users.
• Document business requirements for change requests.
• Review proposed change requests for business impact.
• Support incident review for expected behavior.

Skills

Risk and Compliance

Interpersonal skills

Communication skills

Influencing skills

Analytical skills

Job description

Responsibilities

• Develop training and other reference material to support end user adoption and usage
• Facilitate periodic training for relevant new joiners and key system users
• Be key point of contact for general end user system queries
• System Support – Change Management: Document business requirements for change requests
• Review all proposed change requests for business impact and benefit
• Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
• Be key point of contact for IT throughout review and development of all change requests
• Work with Head Office to prioritise all approved changes based on business demand
• Communicate system changes to business unit and group functions and facilitate training where needed
• Lead consultation processes as required for material changes
• Prepare UAT plan
• Complete end to end testing for approved change requests
• Execute training as required for approved change requests
• As required by IT, support incident review to clarify current expected behavior
• Be key point of contact for any third-party contractor involved in incident resolution
• As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
• Complete testing of fixes prior to production deployment
• Analyze incident trends and root causes regularly and propose system enhancement if any
• Ensure fixes are tracked and followed up until successful remediation and deployment

Qualifications

• Minimum of 5 years’ experience in Risk and Compliance, preferably but not mandatorily in the life insurance industry
• In-depth knowledge of system development lifecycle
• Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
• Fluent in spoken and written English with ability to present articulately