Business Analyst - English

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Business Analyst to implement and support business information systems. The role entails collaborating with various departments and external stakeholders to optimize processes using data analysis. Successful candidates will have strong analytical, technical, and communication skills, with a passion for problem-solving and business development.

Qualifications

• 2-3 years of experience in a reporting environment.
• Strong knowledge in Excel and experience with VBA, SQL, and Power BI.
• Ability to communicate complex analyses clearly.

Responsibilities

• Communicate with internal and external stakeholders to gather requirements.
• Analyze data and provide recommendations for improvements.
• Produce documentation and report findings.

Skills

Technical skills

Numerical skills

Communication skills

Analytical skills

Problem-solving

Detail-oriented

Tools

Excel

Power BI

SQL Language

VBA

Macro

Job description

Overview

Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.

A Business Analyst job description should cover collaborating with financial reporting and IT teams to develop initiatives and strategies that optimise costs and improve internal and external reporting.

Qualifications

• 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
• Strong technical and numerical skills with advanced Excel skills
• Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
• Detail-oriented and passion for problem-solving
• Experienced in handling large datasets
• Strong knowledge in Excel formulas, VBA, SQL Language & Macro
• Ability to work on own initiative or as part of a team
• Knowledge of data tools

• Working experience with Power BI

• Excellent analytical skills and an informed, evidence-based approach

• Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.

• Working experience in KPI monitoring

• Working experience in contact centre sector is desirable.

• Ability to work under pressure on multiple projects within your project timeframes.

• Passion for creating solutions with a positive attitude to change.

• Strong interest in business and business development

• Good understanding of information technology

Responsibilities

Responsibilities:

• Communicate with internal colleagues to understand the needs of departments and the organization.

• Work with external stakeholders to understand and investigate feedback into the service/function/product provided.

• Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.

• Identify the processes and information technology required to introduce your recommendations.

• Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.

• Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.

• Support the staff and teams in making the recommended changes, including helping to resolve any issues.

• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.