Business Analyst, Digital Product

DKSH; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Business Analyst to drive the enhancement of technology solutions for its eCommerce platform. This role involves collaborating with cross-functional teams to identify business needs and translate them into actionable requirements. The ideal candidate will possess strong analytical skills, a background in product management, and the ability to thrive in a fast-paced environment. Join a dynamic team that fosters innovation and operational excellence, where your contributions will significantly impact the digital landscape. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 4+ years in digital or IT environments, especially eCommerce and product management.
• Strong expertise in product management methodologies and Agile practices.

Responsibilities

• Define and enhance technology solutions for eCommerce platforms.
• Collaborate with stakeholders to translate needs into actionable requirements.

Skills

Analytical Skills

Stakeholder Management

Agile Methodologies

Product Management

Communication Skills

Time Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Technology

Job description

Title: Business Analyst, Digital Product

Location: Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 179019

Description:

General Responsibilities

• Drive the successful definition, implementation, and enhancement of technology solutions that create meaningful business impact for DKSH’s eCommerce platform, DKSH Discover.
• Collaborate with key stakeholders to identify business needs, challenges, and opportunities, effectively translating them into clear and actionable requirements and user stories for the development team.
• Work closely with Agile Scrum teams, including UI/UX designers, product owners, developers, testers, and product managers, ensuring seamless project execution and alignment with business goals.
• Conduct in-depth data and report analyses to identify areas for product enhancements and process improvements that drive efficiency and innovation.
• Assist the product owner in maintaining a structured and prioritized product backlog, ensuring alignment with strategic objectives.
• Develop and document business processes, flow diagrams, and functional specifications to facilitate clear communication and understanding across teams.
• Provide overarching product management support, contributing to product roadmap development and execution.
• Stay up to date with the latest UI/UX trends and best practices, conducting focus group activities to enhance user experience for IT’s core products.
• Exhibit strong stakeholder management skills, effectively communicating and influencing laterally and horizontally across teams.
• Demonstrate a keen eye for detail with the ability to conceptualize and analyze business requirements and workflows.
• Thrive in a fast-paced, deadline-driven environment while managing multiple projects and high workloads effectively.

Leadership Responsibilities

• Influence key decision-makers by effectively articulating business needs and aligning solutions with strategic goals.
• Foster collaboration between internal and external stakeholders, as well as Digital and IT teams, to drive innovation and operational excellence.

Functional Skills and Knowledge

• Strong expertise in product management methodologies and best practices.
• Advanced analytical and critical thinking skills to derive insights and drive data-informed decision-making.
• In-depth understanding of product lifecycle management and Agile methodologies, including Scrum frameworks.

Soft Skills

• Exceptional time management and multitasking capabilities.
• Strong ability to work within collaborative and cross-functional teams.
• Excellent communication and interpersonal skills, with a high customer service mindset.
• Proven ability to excel in a fast-moving environment and perform well under pressure.

Education & Work Experience

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 4 years’ experience in a digital or IT environment, preferably within eCommerce platforms and digital product management.