Business Analyst (Data Automation, Igaming)

MHA Consultancy Services; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy is seeking a Business Analyst with expertise in data automation and analysis for its iGaming projects. The role involves automating data tasks, analyzing customer behavior, and collaborating on CRM strategies. This is a hybrid position with a supportive environment for career growth and development.

Benefits

Hybrid Work Mode

Monthly Performance Bonus

Professional Development

Annual Leave Encashment

Work Assets Provided

Qualifications

• Bilingual in English & Mandarin required.
• Minimum 1-year experience in Data Analysis.
• Fresh graduates with strong Python projects are welcome.

Responsibilities

• Automate data tasks using Python and relevant tools.
• Analyze large customer data sets for insights.
• Build dashboards to monitor CRM performance.

Skills

Data Analysis

Python

CRM Strategy

SQL

Microsoft Excel

Education

Diploma in Data Analytics, Computer Science, or related fields

Tools

G Suite

BI tools

Job description

Business Analyst (Data Automation, Igaming)

Business Analyst (CRM – Data Automation & Python Focus)

Type: Permanent
Location: Maluri, Kuala Lumpur (MRT accessible)
Working Days/Hours: Monday to Friday, Friday WFH
Salary: From RM4,000 + Monthly Performance Bonus + Year-End Bonus

Project handling: Igaming only
**please research before you apply

Why Join Us?

Hybrid Work Mode: No Punch Card - two days of work-from-home each week.

Accessible Location: Office is within walking distance from the MRT.

Monthly Performance Bonus: Up to 4 digits monetary reward, get paid for your hard work.

Professional Development: Sponsorship for professional training and workshops.

Annual Leave Encashment: Get paid for unused leave.

Work Assets Provided: All necessary work tools and equipment are supplied.

Key Responsibilities

Automate repetitive data tasks and processes using Python or relevant tools/libraries.

Analyze large sets of customer data to identify behavioral patterns, segmentations, and insights.

Build and maintain dashboards, reports, or scripts to monitor CRM campaign performance.

Collaborate with IT and product teams on automation projects, chatbot flows, or backend support.

Assist in campaign planning, customer journey mapping, and retention strategy execution.

Conduct market and competitor research relevant to CRM trends.

Recommend actionable strategies based on data insights to improve customer experience.

Requirements

Bilingual in English & Mandarin (written, spoken, reading) — required to handle Mandarin-speaking markets.

Diploma or above; preferably in Data Analytics, Computer Science, Actuarial Science, or related fields.

Proficient in Python (must-have) for data analysis, scripting, or chatbot/system automation.

Proficient in G Suite, Microsoft Excel (including VBA and Power Query), SQL, and BI tools.

Minimum 1-year experience in Data Analysis, System Development, Digital Marketing, or CRM Strategy (6 months in same company).

Understanding of iGaming terms, including slots games, esports, crypto will be an advantage.

Fresh graduates with strong Python/data projects are welcome to apply.

Unlock job insights

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Data Business Analyst? Which of the following programming languages are you experienced in? How many years' experience do you have using SQL queries? Which of the following data analytics tools are you experienced with?

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