Business Analyst, Commercial Operations, JAPAC

Edwards Lifesciences; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join a pioneering company in structural heart innovation, where your role as a Business Analyst will drive impactful changes across the JAPAC region. You will evaluate business requests, enhance processes for efficiency, and collaborate with diverse teams to implement solutions that improve patient outcomes. Your expertise in Salesforce.com and stakeholder management will be crucial as you analyze data trends and support project documentation. If you're ready to make a difference in a dynamic environment, this opportunity could be your next exciting step.

Qualifications

• 3-5 years of experience as a Business Analyst in CRM domain.
• Strong understanding of Salesforce.com and its functionalities.

Responsibilities

• Evaluate and scope requests for business solutions and CRM changes.
• Collaborate with cross-functional teams to implement solutions.
• Analyze data to identify trends and inform business decisions.

Skills

Stakeholder Management

Business Analysis

Salesforce.com Administration

Data Analysis

Documentation

Education

Bachelor's Degree in Business Administration

Equivalent in Information Technology

Tools

Salesforce.com

Job description

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our Business Analyst position is a unique career opportunity that could be your next step towards an exciting future.

How you will make an impact :

• Evaluate, prioritize, and scope request for business solutions, CRM change or new functionalities.
• Covering the Japan & Asia Pacific region (JAPAC).
• Assess existing business processes and recommend improvements to enhance efficiency, reduce costs, and increase productivity.
• Collaborate with cross-functional teams to implement solutions, ensuring they meet business needs and are delivered on time and within budget.
• Drive adoption of system capabilities, both existing and new.
• Analyze data to identify trends, patterns, and insights that can inform business decisions and strategies.
• Communicate and interface effectively with stakeholders at all levels, providing regular updates on project status and outcomes.
• Create and maintain comprehensive documentation of business processes, requirements, and solutions.
• Assist in training of new users as well as provide refresher training for existing users.
• Perform other incidental duties as required.

What you'll need (Requirements) :

• Bachelor's Degree or Equivalent in in Business Administration, Information Technology or a related field.
• At least 3-5 years of experience as a Business Analyst, preferably within the Commercial Operations and/or CRM domain.
• Experience in stakeholder management and engagement at all levels is required.
• Experience as SalesForce.com administrator.

What else we look for (Preferred) :

• Strong knowledge and understanding of Salesforce.com Certification, Sales, Service, Marketing and Communities Cloud
• In a multinational and global environment, you will be working with colleagues of different background and culture as well as communicating over teleconferences.
• In a matrixed environment, you are expected to manage competing priorities, expectations, and various interests, as well as develop interpersonal relationship with colleagues and stakeholders to win-win outcomes.
• As a pioneer, you will be able to make use of the resources available to you in overcoming roadblocks.
• Deliverables are structured into projects, you will be comfortable with ownership, working with timelines and making judgements on effort
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
• Fluency in written and spoken English preferred.
• We practice the SCRUM framework in our partnership with IT on the development of system capabilities, experience working within the SCRUM framework is a bonus.