Business Analyst, Business & Production Support (MY & Regional), Technology, Cards, Group CFS

Maybank; Kuala Lumpur; On-site; MYR 48,000 - 65,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking an individual to manage business requests and troubleshoot IT systems. The ideal candidate will possess a Bachelor's degree, strong analytical skills, and experience in project management tools such as Jira and Microsoft Project. They must be self-motivated and capable of handling responsibilities within project-based environments.

Qualifications

• Bachelor's degree required.
• High interpersonal skills and articulate communication are essential.
• Strong analytical and business reporting writing skills are needed.
• Good planning abilities to drive investigations and resolutions.
• Self-motivated team player who can work independently.

Responsibilities

• Analyze business queries and design recommended solutions.
• Define business problems and gather requirements.
• Participate in discussions to understand requirements.
• Manage deliverables according to SLA standards.
• Prepare and maintain project documentation.

Skills

Analytical skills

Interpersonal skills

Reporting writing

Planning qualities

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Project

Excel

Power Point

Jira

HPSM

Job description

This position requires someone with a strong business and IT analytical troubleshooting experience in systems who is able to manage business requests, reported incidents, schedule and deliverables. These include the following:

• Analyze business queries, problem statements to trouble-shoot & design recommended

solutions.

• Define business problems via in-depth investigation and gathering of technical and non-technical

information to a requirement specs.

• Participate in discussion with various related parties to understand the requirements and deliver

recommended solutions & document the requirements in JIRA.

• Manage solution deliverables according to the standards and expectations of the SLA.

• Prepare and maintain all projects documentation as per endorsed SDLC/Agile.

• Maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned queries and production issues.

• Ensure deliverables are planned and executed in line with the PMO approach.

• Aware of regulatory and compliance matters.

• Plan and Control UAT testing and execution works end to end.

Requirement

• Bachelor’s degree

• Demonstrate a high interpersonal skills and is able to articulate well.

• Strong analytical skills and business / reporting writing skills.

• Display good planning qualities to drive the problem investigation & resolutions.

• Possess high energy personality, fast-learner, able to work independently and take up

responsibilities within project-based work streams.

• Highly proficient in Microsoft Project, Excel, Power Point, Jira & HPSM.

• Self motivated and is a team player and able to work independently with minimal supervision.